Berkshire Hills Bancorp

www.berkshirebank.com
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My experience at Berkshire Bank was satisfying for a young person seeking full-time employment.

  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Teller I in Feeding Hills, MA
Former Employee - Teller I in Feeding Hills, MA

I worked at Berkshire Hills Bancorp

Approves of CEO
Approves of CEO

Pros

Some of the pros to working for Berkshire Bank, are consistent work schedules, comparable pay to similar positions in other companies, benefits for full time employees at a reasonable cost, enjoyable staff, and occasional overtime.

Cons

The biggest downside at the time that I was employed with Berkshire Bank, was the fact that the banks intentions of growing into a nationally sized bank, kind of clashed with the customers who were used their small town banking experience that they were used to when the company was originally Woronocco Savings Bank. For the most part, people do not tend to favor change, and become set in their ways. With Berkshire Bank constantly expanding, and wanting to offer new products and solutions to their customers, along came the "retail banking" style. In my own personal experience, the customers seemed to be annoyed with sales pitches, and towards the end of my time with Berkshire Bank, employees were actually given contact sheets to start cold calling in-between customers.

Advice to Management

I understand that the intention of most companies is to grow and expand as fast and as far as possible and I cannot condemn Berkshire Bank for doing so, as they are expanding rapidly and with great success. My only advice to the Senior Management is to show a little bit more compassion to the customer. Let them know you care about their experience, and ask for their feedback. My suggestion would be more surveys. Have a survey sweepstakes to give the customer incentive. Place survey cards in the branches. Have pop up surveys on the online banking site. Also being a customer of the bank, I have not experienced any of the above suggestions.

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  1. americas most exciting bank

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager in Albany, NY
    Current Employee - Assistant Manager in Albany, NY

    I have been working at Berkshire Hills Bancorp

    Recommends
    Recommends

    Pros

    love the culture and the people

    Cons

    berkshire bank has no cons

    Advice to Management

    none


  2. Needs to be more competitive in the market. Needs improvement.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bank Teller in Manchester, NH
    Current Employee - Bank Teller in Manchester, NH

    I have been working at Berkshire Hills Bancorp

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    They are trying to make improvements and the future looks bright for the bank.

    Cons

    Other bank offers are more competitive.

    Advice to Management

    Streamline processes and look at your competition.


There are newer employer reviews for Berkshire Hills Bancorp
There are newer employer reviews for Berkshire Hills Bancorp

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