There are newer employer reviews for Besse Medical

Helpful (1)

Great benefits, but an incredibly micromanaged and negative environment

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Anonymous Employee in West Chester, OH
Former Employee - Anonymous Employee in West Chester, OH

I worked at Besse Medical

Doesn't Recommend
Doesn't Recommend

Pros

Fantastic benefit package, Monday thru Friday first shift hours, great IT support and tools, community oriented, free coffee!, high quality office space, casual dress code.

Cons

Micromanaging style of leadership - restroom, leg-stretching time and water fountain time is highly monitored even if production goals are being met, front line managers in call center area do not support reps if it means going to upper management, management allows long time team members to create conflict and drama without repercussion, skill development training after new hire training non-existent. No consistency in leadership.

Advice to Management

You hire experienced professionals, so treat them as such by not micromanaging every part of their job. Convince the director of sales/service to not lead by intimidation and actually get to know their team - not just their chosen few favorites. Stop allowing disruptive, negative veteran team members to create a culture of angst on the floor.

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  1. Helpful (1)

    too much drama & stress

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Service in West Chester, OH
    Former Employee - Customer Service in West Chester, OH

    I worked at Besse Medical

    Doesn't Recommend
    Doesn't Recommend

    Pros

    good pay great benefits great team mates

    Cons

    no communication from management lots of micro managing w/regard to time have to account for when you go to bathroom etc....when you ask for help or ask questions get conflicting answers or have to wait to long for answers customers get upset for wait..too much workplace drama very competitive & cut throat no room for advancement or growth here...lots of stress & work load put on you & no leeway if you cant keep up

    Advice to Management

    stop the need to know basis customer service people do need to know they are the front line for company answers & handle's most questions & issue's & are not given the info they need to best deal w/those issue's....better communication is a must & need to have management on same page w/each other

  2. Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative in Cincinnati, OH
    Former Employee - Sales Representative in Cincinnati, OH

    I worked at Besse Medical full-time (more than 5 years)

    Positive Outlook
    Positive Outlook

    Pros

    Amazing benefits, good people to work with. You are set up to succeed. Top management has great strategic vision.

    Cons

    Benefits are heavily weighed into your comp. If you are looking for a company that is lavish, this is not the place. But if you are looking for a stable career, you are in good hands.

There are newer employer reviews for Besse Medical

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