Best Buy Canada – “best buy”

Pros

The best reason to work for best buy is for its discounts. they give out very good discounts on all sorts of appliances and electronics. such as xbox, ps3, games, nintnedo wii, DS, all games too. movies as well. The employees are cool, they are usually very ufn people to hang. The building is nice, good working environement as well as good atmostphere. I like the bestbuy logo as well and their employee oufits. Over all nice company to work for. sales floor are always clean and the managers are okay. easy interview, decent wage payable. overall good company to wokr for

Cons

best buy believes its sales people (the ones actually getting customers to buy the expensive stuff that fuels profits for the whole company) deserved any credit or compensation when they do a good job. the company would rather take the sale guty's commission and give it to his manager who standsx or sits behind him so that he can hassled him about the service plan he didn't attach. after all he gets a bonus if i sell enough service plans. this creates a situation where the only motivation i have to push high margin goods is to keep my boss from reminding me that his bonus dedpends on me selling high margin attachments for him.

the problem with this is that the managers don't sell they babysit and tell you what you sholuld have recommend so he can get his bonus. other than him pushing me to earn his bonus for him i make the same pay regardless whether i move 200 or 20000$ worth of goods out the door. in fact i make 10 bucks an hour whether i sell or i fake sell.

this working arrangement also leads the managers to insist on pushing employees to do things that our training, company policy, an\d care for our customers would advise against. if you didn't want your boss to give you a hard time or schedule poorly thjen it was strogly encouraged you say whatever. m is needed to sell that service plan afterr all i wouldn't want my boss not to get his bonus right?

Advice to Senior Management

You seriously need to reexamine the structure of the sales floor. i am not motivated to sell your high profit products to earn my boss a large bonus while he watches and tells me to not take no for an answer. perhaps if you gave employees who actually do the selling an incentive to give excellent service your associates would be more motivated to learn product knowledge and go the distance to make sure your customers are leaving happy and with products and accessories they actually will know will meet their needs. instead, i hear about how great my maager gers payed while i'm talking people into buying thousands of dollars worth of goods and he watches. its not a motivating work relationshikp. customers notice as well.

the most common comment i would hear (at least several times a week:
customer: i want to make sure you get credit for your hard work and recommendation on this laptop you helped me choose. you really know your stuff!