Best Buy

  www.bestbuy.com
  www.bestbuy.com
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Best Buy's Best Benefits in Retail Outweigh the Worst Cons

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Customer Service Representative in Vienna, VA
Current Employee - Customer Service Representative in Vienna, VA

I have been working at Best Buy

Pros

The benefits are great for full-timers (401k, paid vacation, sick hours to use for each paycheck, time and a half for govt holidays worked, paid holidays, stock options, full medical, dental, and optical coverage, and tuition reimbursement), very decent starting pay, management are encouraging and supportive, and almost everyone there likes to joke around and have as much fun as possible on the job, and that includes management. Good as a easy-going part time job for high schoolers or college kids, as well as a great way to advance in the business world for full-timers with flexible schedules.

Cons

If you disagree with management, you get on their bad side pretty quickly, and once you are there, it's nearly impossible to succeed or advance within the company. As many other reviews have also stated, there is obvious favoritism practiced among management. However, as long as you work hard to get things done, be friendly, satisfy the customer needs, and hit your numbers, this will most likely never be a problem. If you are thinking about working at Best Buy full time, you better care about their profit margin.

Advice to ManagementAdvice

Hiring so many new seasonal employees would be great if you used them to work the HOLIDAY hours when the full-time and regular employees will want off to spend with family, and NOT to take away hours needed during the rest of the season.
Also, change the system for customer service's return policy! The fact that the system will let us take back opened items from months outside the return policy if it's opened but not one day outside the return policy if it's unopened? Newsflash: we still make full profit off of unopened items, and take a hit for open box items. That system has to change.

Recommends
No opinion of CEO

6313 Other Employee Reviews for Best Buy (View Most Recent)

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  1.  

    Have fun and enjoy what you do.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Geek Squad, Double Agent (DA) in Detroit, MI
    Current Employee - Geek Squad, Double Agent (DA) in Detroit, MI

    I have been working at Best Buy

    Pros

    fun place to work. Enjoy learning about technology and teaching it to people.

    Cons

    Advancement opportunities can be limited at times and sometimes take awhile.

    Advice to ManagementAdvice

    Be sure to develop people so that they can prospure within the company.

    Recommends
    Approves of CEO
  2.  

    Awesome job if it weren't for management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Geek Squad, Agent (CIA) in San Francisco, CA
    Current Employee - Geek Squad, Agent (CIA) in San Francisco, CA

    I have been working at Best Buy

    Pros

    I work on the geek squad, and the starting pay is pretty good, quite a bit above minimum wage. That is, however, the only plus to this position.

    Cons

    Best buy is a corporate monster, it does not care about electronics, and it definitely doesn't care about computers. If you're some one who's passionate about computer repair, this is probably not the place for you. They take the excitement out of repair and make it a mindless task a ten-year-old could do. Everything is automated, and if it takes more brain power than an assembly line robot would need, we're told to ship it out, or restore it. This all leads to your supervisor most likely being some one with a high school degree, who doesn't know any more about computers than your grandma.

    Advice to ManagementAdvice

    Try to learn about the products your subordinates are selling. If you're a manager at geek squad, you may think that your job is only promoting sales, but no one will respect you if you don't try to learn their trade, and you won't be able to be fully in control if you don't even completely know what's going on.

    Doesn't Recommend
    Approves of CEO
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