There are newer employer reviews for Best Buy
There are newer employer reviews for Best Buy

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Good place to work for a young person.

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Sales Consultant in Wilkes-Barre, PA
Former Employee - Sales Consultant in Wilkes-Barre, PA
Recommends
Neutral Outlook
No opinion of CEO

I worked at Best Buy part-time (More than a year)

Pros

Amazing culture. When you start at most places and they show you the intro video about the companies' culture, everyone rolls their eyes because it never is how those videos portray. However at Best Buy it was near perfect. Front line employees get along, managers are very approachable, no intimidation. Plenty of opportunity for SELF improvement, through research and online courses. Decent rewards through vendors and BBY for completing these. Amazing employee discount, just about as good as it can be.

Cons

People are sometimes too friendly. Workplace at times felt like high school. In order to be friendly with people, it was almost necessary to associate outside of work. Also workplace relationships were beyond commonplace. Not commison, and the newly implemented bonus structure is near impossible to achieve for smaller to medium sized stores. This coupled with very aggressive targets makes for a frustrating workplace at times, because it is hard to explain this situation to managers without sounding like a lazy worker. Breaks are non-existent when lunches are given, no matter how long your shift. Also lunches and breaks are seen as a gift by managers and not a right. Some busy days breaks would not be given until the end of a shift, the managers also sometimes hold breaks hostage until a certain sales goal is met (very infuriating). Pay is quite low starting, and yearly raises are not performance based, as they say, and a pittance, Maximum hours (a concern for students) are laughed at, especially during the holiday season. (You cannot request a day off in advance during the months of December and parts of November and January. On the other side, full time is seen as a promotion and hard to obtain once a department is staffed. Supervisors (trainers not store managers) are useless. Since the restructuring of the company department sups were 'side-moted' to trainers, with store managers taking over their managerial duties of the old department supervisors, at my location this never occurred. The sup of my department lost many of his paperwork responsibilities but never trained us to the new degree expected of him. Just as before my sup spent most of his time in the back room doing nothing (actually forging training reports, at least mine, as I never signed off on them) and flirting/chatting with other sales employees. This may just have been at my location, but was one of the main points of concerns for me and my ex-employees, that our direct supervisor knew less about what we were selling than us, did less, and got paid more.

Advice to Management

Keep up the culture, but stick to your guns. Every day/week/month, things are changing. Such as sales goals, how we are supposed to interact with the customers, housekeeping methods, and punishments for those who break the rules. However these things are very rarely enforced beyond a few days. The one thing BBY (or at least my location) needed was some stability, I believe it would help morale even more at BBY if things would just stay consistent for any length of time.

Other Employee Reviews for Best Buy

  1. Very people oriented company.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Program Manager in Richfield, MN
    Former Contractor - Program Manager in Richfield, MN
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Best Buy as a contractor (More than a year)

    Pros

    - puts trust in its employees to get the work done - great work life balance - great use of technology

    Cons

    - industry is uncertain - changes in retail affecting the bottom line

    Advice to Management

    - become more innovative - invest in online efforts


  2. Helpful (2)

    Definitely not for someone with other commitments ... or team players.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Fort Myers, FL
    Former Employee - Sales Associate in Fort Myers, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Best Buy part-time (Less than a year)

    Pros

    The pay was alright, and the training was comprehensive ... when we were allowed to complete it. As a retail veteran, having dedicated Asset Protection agents to help keep an eye on the floor is helpful (particularly when the floorplan is not conducive to having your eye on everything at once).

    Cons

    Scheduling management is NOT willing to work around other commitments you have ... for anyone looking for a job while you're attending school: stay away. Managers throw new associates on the floor prior to having completed their training and frequently leave them with no one else in the section to back them up, setting newcomers up to fail. You rely on radio communications which frequently go ignored if you are a newcomer as well, and management does nothing to rectify any of this.

    Advice to Management

    Do your job, frankly. Associates should COMPLETE training before being allowed on the floor, should have someone to shadow while they learn how things are done, and everyone regardless of seniority should have the tools they need to do their job properly -- including the security in knowing that if they call for backup, it will answer on the radio (even if it's just to say "I'm with a customer, hold on!"). Honor promises to take availability into account and be up-front if the availability is a problem. Let's waste as little of people's time as we can, yes?


There are newer employer reviews for Best Buy
There are newer employer reviews for Best Buy

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