Best Buy

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Great first job, not much too it. Just sell attachments and things that get you notional margin and you'll do fine.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Sales Associate  in  Katy, TX
Current Employee - Sales Associate in Katy, TX

Pros

One of the best things was the discount and the openness of the management. The discount isn't the greatest on many of the larger items like laptops and TV's, but on services and accessories, you got rewarded big time. And the education about tech was awesome.

Cons

Sometimes there is a little too much pressure about selling the right things, other than that if you can't work Black Friday, you might as well consider yourself without a job.

Recommends
Neutral Outlook
Approves of CEO

Other reviews for Best Buy

  1.  

    It was an environment to acquire great work experience in customer service and sales.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Long Island City, NY
    Former Employee - Sales Associate in Long Island City, NY

    Pros

    Working with people who love sales and the products they service.

    Cons

    Inadequate coaching from the supervisors.

    Advice to ManagementAdvice

    Raise pay to department specialists and leads.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Good place to work for a young person.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Consultant  in  Wilkes-Barre, PA
    Former Employee - Sales Consultant in Wilkes-Barre, PA

    Pros

    Amazing culture. When you start at most places and they show you the intro video about the companies' culture, everyone rolls their eyes because it never is how those videos portray. However at Best Buy it was near perfect. Front line employees get along, managers are very approachable, no intimidation.
    Plenty of opportunity for SELF improvement, through research and online courses. Decent rewards through vendors and BBY for completing these.
    Amazing employee discount, just about as good as it can be.

    Cons

    People are sometimes too friendly. Workplace at times felt like high school. In order to be friendly with people, it was almost necessary to associate outside of work. Also workplace relationships were beyond commonplace.
    Not commison, and the newly implemented bonus structure is near impossible to achieve for smaller to medium sized stores. This coupled with very aggressive targets makes for a frustrating workplace at times, because it is hard to explain this situation to managers without sounding like a lazy worker.
    Breaks are non-existent when lunches are given, no matter how long your shift. Also lunches and breaks are seen as a gift by managers and not a right. Some busy days breaks would not be given until the end of a shift, the managers also sometimes hold breaks hostage until a certain sales goal is met (very infuriating).
    Pay is quite low starting, and yearly raises are not performance based, as they say, and a pittance, Maximum hours (a concern for students) are laughed at, especially during the holiday season. (You cannot request a day off in advance during the months of December and parts of November and January. On the other side, full time is seen as a promotion and hard to obtain once a department is staffed.
    Supervisors (trainers not store managers) are useless. Since the restructuring of the company department sups were 'side-moted' to trainers, with store managers taking over their managerial duties of the old department supervisors, at my location this never occurred. The sup of my department lost many of his paperwork responsibilities but never trained us to the new degree expected of him. Just as before my sup spent most of his time in the back room doing nothing (actually forging training reports, at least mine, as I never signed off on them) and flirting/chatting with other sales employees. This may just have been at my location, but was one of the main points of concerns for me and my ex-employees, that our direct supervisor knew less about what we were selling than us, did less, and got paid more.

    Advice to ManagementAdvice

    Keep up the culture, but stick to your guns. Every day/week/month, things are changing. Such as sales goals, how we are supposed to interact with the customers, housekeeping methods, and punishments for those who break the rules. However these things are very rarely enforced beyond a few days. The one thing BBY (or at least my location) needed was some stability, I believe it would help morale even more at BBY if things would just stay consistent for any length of time.

    Recommends
    Neutral Outlook
    No opinion of CEO
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