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  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
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Former Employee - Sales Specialist in Greenville, NC
Former Employee - Sales Specialist in Greenville, NC

I worked at Best Buy full-time (more than 3 years)

Recommends
Neutral Outlook
No opinion of CEO
Recommends
Neutral Outlook
No opinion of CEO

Pros

Greenville, NC Store #386 is based in a college town so it has a very young, active employee base with many of the employees hanging out outside of work. The store pushes a team motto and does a lot of extra curricular events outside of work, ie awareness walks and community events. Monthly all-store meetings started with hilarious videos and prizes for top sellers, ie gadgets or company stock.

Cons

The employees and management has a high turn-over rate as managers shuffle to different stores trying to work their way up the ladder. It can make for an inconsistant work experience. Some managers will play with part-timer's hours to keep them just under full-time, ie 39 hours a week leading to inconsistent hours for part-timers, ie 15-18 hours one week, 39 the next week. Everyone fights for full-time positions.

Advice to Management

Keep up the good work at Store #386 WALK THE PLANK!

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  1. Great part-time job, not so great of a salary

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Geek Squad, Counter-Operations Agent (COA) in Saint Louis, MO
    Current Employee - Geek Squad, Counter-Operations Agent (COA) in Saint Louis, MO

    I have been working at Best Buy part-time (more than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    There are some great people you get to work with, everyone is like a family in both of the stores I have worked in. You can fit in easily. The discount and other accommodations through companies is amazing. Overall it is a good work environment

    Cons

    Low pay for what I do, clientele can be very rough, management is sometimes very unorganized

  2. Good place to work for a young person.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Consultant in Wilkes-Barre, PA
    Former Employee - Sales Consultant in Wilkes-Barre, PA

    I worked at Best Buy part-time (more than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Amazing culture. When you start at most places and they show you the intro video about the companies' culture, everyone rolls their eyes because it never is how those videos portray. However at Best Buy it was near perfect. Front line employees get along, managers are very approachable, no intimidation.
    Plenty of opportunity for SELF improvement, through research and online courses. Decent rewards through vendors and BBY for completing these.
    Amazing employee discount, just about as good as it can be.

    Cons

    People are sometimes too friendly. Workplace at times felt like high school. In order to be friendly with people, it was almost necessary to associate outside of work. Also workplace relationships were beyond commonplace.
    Not commison, and the newly implemented bonus structure is near impossible to achieve for smaller to medium sized stores. This coupled with very aggressive targets makes for a frustrating workplace at times, because it is hard to explain this situation to managers without sounding like a lazy worker.
    Breaks are non-existent when lunches are given, no matter how long your shift. Also lunches and breaks are seen as a gift by managers and not a right. Some busy days breaks would not be given until the end of a shift, the managers also sometimes hold breaks hostage until a certain sales goal is met (very infuriating).
    Pay is quite low starting, and yearly raises are not performance based, as they say, and a pittance, Maximum hours (a concern for students) are laughed at, especially during the holiday season. (You cannot request a day off in advance during the months of December and parts of November and January. On the other side, full time is seen as a promotion and hard to obtain once a department is staffed.
    Supervisors (trainers not store managers) are useless. Since the restructuring of the company department sups were 'side-moted' to trainers, with store managers taking over their managerial duties of the old department supervisors, at my location this never occurred. The sup of my department lost many of his paperwork responsibilities but never trained us to the new degree expected of him. Just as before my sup spent most of his time in the back room doing nothing (actually forging training reports, at least mine, as I never signed off on them) and flirting/chatting with other sales employees. This may just have been at my location, but was one of the main points of concerns for me and my ex-employees, that our direct supervisor knew less about what we were selling than us, did less, and got paid more.

    Advice to Management

    Keep up the culture, but stick to your guns. Every day/week/month, things are changing. Such as sales goals, how we are supposed to interact with the customers, housekeeping methods, and punishments for those who break the rules. However these things are very rarely enforced beyond a few days. The one thing BBY (or at least my location) needed was some stability, I believe it would help morale even more at BBY if things would just stay consistent for any length of time.

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