Best Buy
3.3 of 5 4,727 reviews
www.bestbuy.com Richfield, MN 5000+ Employees

4727 Employee Reviews (View Most Recent)

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Best Buy Should Practice the Values it Tries to Teach

Sales Consultant (Current Employee)
Houston, TX

I have been working at Best Buy full-time for more than 5 years

ProsGood pay and benefits with flexible hours.

ConsManagers tend to micro manage, are very disrespectful of employees and customers, there is no training system in place.

Advice to Senior ManagementStop pushing numbers on employees and actually teach employees how to practice customer service. Bring back classroom training and do away with e-learnings that your managers are taking for their employees out of compliance. Validate your training by doing 90 day follow ups or even put quotas on CSI instead of the GSP your employees sell. Your managers only care about the numbers and not the experience of the customer nor the employee. Most of your managers can't even begin to articulate process and procedure let alone how to overcome objections. It seems the only sentences they know are "Call 1-888-bestbuy." Or "How much have you sold today?"

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Sales Associate

Anonymous Employee (Former Employee)

I worked at Best Buy


Pros: Fun job for a part-time gig Cons: Promotes the wrong people to full-time work Advice to Senior Management: you need to adjust to market trends faster More

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Disapproves of CEO

 

Avoid!

Geek Squad, Counter-Operations Agent (COA) (Former Employee)
Los Angeles, CA

I worked at Best Buy part-time for more than 3 years


Pros: Great employees to work with, good Cons: demanding sales goals that are beyond obtainable, work dynamic is stressful, a good sale is never… Advice to Senior Management: stop listening to your shareholders so much and recreate the fun work environment… No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company… More

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