Best Buy

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Best Buy Should Practice the Values it Tries to Teach

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Sales Consultant  in  Houston, TX
Current Employee - Sales Consultant in Houston, TX

Pros

Good pay and benefits with flexible hours.

Cons

Managers tend to micro manage, are very disrespectful of employees and customers, there is no training system in place.

Advice to ManagementAdvice

Stop pushing numbers on employees and actually teach employees how to practice customer service. Bring back classroom training and do away with e-learnings that your managers are taking for their employees out of compliance. Validate your training by doing 90 day follow ups or even put quotas on CSI instead of the GSP your employees sell. Your managers only care about the numbers and not the experience of the customer nor the employee. Most of your managers can't even begin to articulate process and procedure let alone how to overcome objections. It seems the only sentences they know are "Call 1-888-bestbuy." Or "How much have you sold today?"

Doesn't Recommend
Negative Outlook
Approves of CEO

Other reviews for Best Buy

  1.  

    Sales Associate

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Fun job for a part-time gig

    Cons

    Promotes the wrong people to full-time work

    Advice to ManagementAdvice

    you need to adjust to market trends faster

  2.  

    Avoid!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Geek Squad, Counter-Operations Agent (COA)  in  Los Angeles, CA
    Former Employee - Geek Squad, Counter-Operations Agent (COA) in Los Angeles, CA

    Pros

    Great employees to work with, good

    Cons

    demanding sales goals that are beyond obtainable, work dynamic is stressful, a good sale is never good enough, never enough labor given to supply the demand of employee help on the sales floor.

    Advice to ManagementAdvice

    stop listening to your shareholders so much and recreate the fun work environment and employee perks as a reminder that there is an upside to stressful days

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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