There are newer employer reviews for Best Buy

Best Buy Should Practice the Values it Tries to Teach

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Sales Consultant in Houston, TX
Current Employee - Sales Consultant in Houston, TX

I have been working at Best Buy full-time (more than 5 years)

Doesn't Recommend
Negative Outlook
Approves of CEO
Doesn't Recommend
Negative Outlook
Approves of CEO

Pros

Good pay and benefits with flexible hours.

Cons

Managers tend to micro manage, are very disrespectful of employees and customers, there is no training system in place.

Advice to Management

Stop pushing numbers on employees and actually teach employees how to practice customer service. Bring back classroom training and do away with e-learnings that your managers are taking for their employees out of compliance. Validate your training by doing 90 day follow ups or even put quotas on CSI instead of the GSP your employees sell. Your managers only care about the numbers and not the experience of the customer nor the employee. Most of your managers can't even begin to articulate process and procedure let alone how to overcome objections. It seems the only sentences they know are "Call 1-888-bestbuy." Or "How much have you sold today?"

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  1. Avoid!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Geek Squad, Counter-Operations Agent (COA) in Los Angeles, CA
    Former Employee - Geek Squad, Counter-Operations Agent (COA) in Los Angeles, CA

    I worked at Best Buy part-time (more than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great employees to work with, good

    Cons

    demanding sales goals that are beyond obtainable, work dynamic is stressful, a good sale is never good enough, never enough labor given to supply the demand of employee help on the sales floor.

    Advice to Management

    stop listening to your shareholders so much and recreate the fun work environment and employee perks as a reminder that there is an upside to stressful days

  2. Best Buy, still hanging in there

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Stockton, CA
    Former Employee - Sales Associate in Stockton, CA

    I worked at Best Buy full-time (more than a year)

    Recommends
    Neutral Outlook
    Disapproves of CEO
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    Only brick and mortar electronics giant

    Cons

    Employee turnover creates knowledge drain

    Advice to Management

    Focus less on stock, more on employees. Be more energy efficient.

There are newer employer reviews for Best Buy

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