Best Buy – “Not very happy with the experience as a whole”

Pros

The discount offered by best buy was fair. There was a small opportunity for a bonus quarterly. There was a wide range of age groups that you worked with and gained knowledge with each of those.

Cons

Never provided the tools needed to perform your job. Trying to repair PCs that customers pay for, feel like a criminal asking for money within a certain time frame. Managers care more about having you sell than having you repair computers. Bad reputation for the company. No room to advance as a repair technician, sales persons would move into your senior management spots with no clue as to what they're doing, this was the norm throughout. Working with the general public, who were clueless to what they needed but were sure it was your fault that they are spending their time and money at best buy.

Advice to Senior Management

Listen to your people, not just the representatives you have speak for the people. When a technician needs a tool to get his job done, don't make it a back breaking experience. I asked for a new set of tools 9 months before I quit, and they were not even ordered by the time i gave my 2 week notice.