10 Employee Reviews (View Most Recent)

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2 people found this helpful  

Overworked and underpaid

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service  in  Macon, GA
Former Employee - Customer Service in Macon, GA

I worked at Birch Communications full-time for more than a year

Pros

My original manager was knowledgeable and dedicated to my success.

Cons

The rules changed seemingly every 3 weeks. Management was not supportive.

Advice to ManagementAdvice

Please make sure managers are knowledgeable and fair to all team members.

Doesn't Recommend
Neutral Outlook
No opinion of CEO

Other Reviews for Birch Communications

  1.  

    New to Birch

    Current Employee - Tier II Network Engineer
    Current Employee - Tier II Network Engineer

    I have been working at Birch Communications full-time for more than a year

    Pros

    Uncertain. Just got aquired. Worked for Cbeyond Communications. Sounds like because of the size of the company, there will be opportunities to explore.

    Cons

    Don't know what the future holds and what benefits or pay will be like after the 1st of the year. A lot of lay-offs lately while streamlining and eliminating overlaps. So there is a lot of uncertainty.

    Advice to ManagementAdvice

    Keep employees informed and educate on their role and opportunities in the new company.

    No opinion of CEO
  2. 7 people found this helpful  

    Acquisition Nightmare (of Cbeyond)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Analyst  in  Atlanta, GA
    Current Employee - IT Analyst in Atlanta, GA

    I have been working at Birch Communications full-time for less than a year

    Pros

    Can't think of many right now. Still working through the acquisition, so some benefits may present themselves in due time, at which I will revise this review. They haven't taken the company gym away (yet?), so that's a plus.

    Cons

    Company focus is on the bottom line (maximizing profit margins). No culture of innovation or promotion of healthy work-life balance. Financial processes in complete disarray. Systems integration work hastened by firm deadlines with no connection to reality - result: Service degradation for customers.

    Day 1 of the acquisition there was an immediate implementation of a strict dress code and office orderliness policy (one chair/desk unless manager, limit to personal items and food at desk, etc). Many pieces of equipment core to everyday business activities were rudely and hastily revoked - all whiteboards removed from all departments except engineering. Nice chairs switched out for cheaper, more uncomfortable ones over the weekend. Seemingly no merit to these activities other than to establish dominance and promote hostile work environment (who knows what will be snatched next).

    HR policy for following layoffs truly unprofessional and many errors were made. Hundreds of people kicked out the door with no warning. New senior leadership afterwards asking to work with groups that were completely decimated.. No connection or understanding established before these kind of big decisions were made - general disconnection with this senior leadership and they have little experience outside of Birch.

    Advice to ManagementAdvice

    Establish open communication avenues from employees to senior management. Fully understand the business before making such hefty decisions and provide solid reasoning behind such decisions. Provide more gradual adjustment to new workplace policies (or at least have some that make sense in this day and age). There's no need to keep changes hush hush and then beat them into the employees when they come out of nowhere..

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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