Blackbaud

  www.blackbaud.com
  www.blackbaud.com
There are newer employer reviews for Blackbaud

 

Best company for which I've ever worked

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Internet Solutions Consultant in Charleston, SC
Current Employee - Internet Solutions Consultant in Charleston, SC

I have been working at Blackbaud full-time (more than 5 years)

Pros

You don't have a thankless job

Cons

The services side is extremely numbers-focused, at times to a fault.

Advice to ManagementAdvice

Keep the human side very visible, and the employees won't need to be pushed to please.

Recommends
Positive Outlook
Approves of CEO

255 Other Employee Reviews for Blackbaud (View Most Recent)

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  1. 7 people found this helpful  

    Do not believe the positive reviews.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Blackbaud full-time (more than 8 years)

    Pros

    What employees are left from the company I work for that was acquired by Blackbaud are some of the greatest people I've ever worked with. The ability to wear your casual t-shirts and jeans/shorts is the only thing that might keep me from going bonkers.

    Cons

    This company has some pretty amazing thoughts about their place in the world and how they treat their customers and employees. They hang propaganda all around the building about how we own the experience and how we are what makes them great. That's only half true. We do own experiences as if you are left to your own devices to make every customer happy, but if you fail, even after being coached to take chances to make customers happy, you are basically treated like you are a leper.
    The upper management tends to have no idea what the common employees want, who they are, or what makes them tick. They are also vindictive. If you go against them, or go outside the chain of command to get something done, you might as well go ahead and put your head on the chopping block yourself because they are already planning how to get rid of you.
    They are so concerned about how to bring in more money, but have no solid ideas how to do that. They hold incredibly boring all company meetings to tell us how we are going to make more money, but talk in riddles and metaphors and give us nothing more on how we are going to make that money. They also have no idea what their products are and why they were successful before being assimilated into the Blackbaud "family".
    What they do care a GREAT deal about is their own image as a company. They do everything they can to appear like a great citizen of the country while offering no raises for 3 of the past 4 years (blaming an economy they had no solid evidence would affect our industry), and dismantle the companies they purchase and put people in the unemployment lines. That's real great citizenship. Speaking of image, notice how all the positive reviews seem to all say the same thing? That would likely be because for every negative they receive on this site, they counter with five positives. I'm so certain they do that I would bet a billion dollars on it.
    Avoid this company unless you want to work until you can barely stand, always be blamed when things are not right, and have no desire to work your way out of an entry level position. Plus, they will slap you with a non-compete clause that will limit the entry level people from finding other jobs if they decide those things that went wrong warranted you being sent to the unemployment line.

    Advice to ManagementAdvice

    Treat your employees like the human beings they are doing what they can to make a living for themselves. Don't treat them like they are the gum stuck to the bottom of your shoes.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 2 people found this helpful  

    Making changes in the right direction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Engineer in Austin, TX
    Current Employee - Systems Engineer in Austin, TX

    I have been working at Blackbaud full-time (less than an year)

    Pros

    New people are joining the Austin office, with new ideas. These ideas are welcomed and encouraged. The senior leadership team is empowering employees to create positive change. I have worked for a number of companies that preached this message. Blackbaud is the first employer I have had that actually practices it. The culture is informal and a very "work-life balance" friendly. The pay is competitive and the office space has been completely remodeled (very nice).

    Cons

    Blackbaud has grown by acquisition. Some of the staff of the "acquired" companies have not taken this well. Having worked with many acquisitions over the years, I have found this attitude to be normal and to be expected. Some folks roll with the changes and are happy. Other stay until they collect their retention bonus, complaining all the way to the door. In short, some of the attitudes are tough to take, but its a temporary condition. Positive change is happening in spite of them.

    Advice to ManagementAdvice

    Keep fostering new ideas and empowering the employees. Its working.

    Recommends
    Positive Outlook
    No opinion of CEO
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