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1 person found this helpful  

Blackbaud-Customer Support Analyst

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Support Analyst  in  Indianapolis, IN
Former Employee - Customer Support Analyst in Indianapolis, IN

I worked at Blackbaud full-time for less than a year

Pros

Great people to work with and the company really seems to care about their employees.

Cons

Pay isn't great and the training is not very good. You are thrown in and expected to figure it out as you go along.

Advice to ManagementAdvice

I would consider revising the training and focusing more on product knowledge than on troubleshooting.

Doesn't Recommend
No opinion of CEO

234 Other Employee Reviews for Blackbaud (View Most Recent)

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  1. 6 people found this helpful  

    Stay Away

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Engineering  in  Austin, TX
    Former Employee - Engineering in Austin, TX

    I worked at Blackbaud full-time for more than 5 years

    Pros

    Tons of PTO, very relaxed engineering culture, easy to coast if you want that. Some really cool guys in engineering. Lots of video games.

    Cons

    Very old tech stack, hard to stay current on modern software. The Charleston office doesn't care about the austin office. This is not Convio anymore. Lots of company Politics prevent the company from working well together.

    Advice to ManagementAdvice

    Stop worrying about collecting your quarterly stock dividends. Invest in your 15 year old technology stack. Paying well under market rate to work on old technology isn't a good strategy.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Blackbaud

    Pros

    People, people, people. Wonderful non-profit client organizations. Excellent benefits and employment perks. Hard working teams. Cafeteria and gym both within HQ building.

    Cons

    Internal silos and politics between senior management. Stuffy, corporate culture. Need to focus on the technology needs of employees and provide the right equipment and tools to get the job done.

    Recommends
    Positive Outlook
    Approves of CEO
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