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Helpful (2)

Blackbaud-Customer Support Analyst

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Support Analyst in Indianapolis, IN
Former Employee - Customer Support Analyst in Indianapolis, IN

I worked at Blackbaud full-time (Less than a year)

Doesn't Recommend
No opinion of CEO
Doesn't Recommend
No opinion of CEO

Pros

Great people to work with and the company really seems to care about their employees.

Cons

Pay isn't great and the training is not very good. You are thrown in and expected to figure it out as you go along.

Advice to Management

I would consider revising the training and focusing more on product knowledge than on troubleshooting.

reviews filtered by
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  1. Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Blackbaud

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    People, people, people. Wonderful non-profit client organizations. Excellent benefits and employment perks. Hard working teams. Cafeteria and gym both within HQ building.

    Cons

    Internal silos and politics between senior management. Stuffy, corporate culture. Need to focus on the technology needs of employees and provide the right equipment and tools to get the job done.

  2. Decent experience, wouldnt recommend it for everyone

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Intern - Intern in Charleston, SC
    Current Intern - Intern in Charleston, SC

    I have been working at Blackbaud as an intern (Less than a year)

    Recommends
    Recommends

    Pros

    The location is fantastic, the people are extremely nice. the corporate structure makes it difficult to succeed in amajor capacity.

    Cons

    not much room for growth. benefits are decent, not great. Overall I would rate the management as below average. Difficult to fnd better IT job in SC

There are newer employer reviews for Blackbaud
There are newer employer reviews for Blackbaud

See Most Recent

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