Blackbaud

www.blackbaud.com
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There are newer employer reviews for Blackbaud

2 people found this helpful  

Would not recommend.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Software Engineer in Charleston, SC
Former Employee - Software Engineer in Charleston, SC

I worked at Blackbaud

Pros

There's a gym in the building. Generally speaking, employees are nice and easy to get along with. The exceptions are fortunately few, and unfortunately in positions of authority.

Cons

Management has much to be desired (see caveat in pros section).

Advice to ManagementAdvice

Already given by so many others as well; none of the advice was heeded.
Treat your employees with respect.
Treat your employees fairly.
Take responsibility for the product you manage.
Look to yourself first for reasons why your admittedly smart and talented employees don't succeed.
Be humble, especially if you were promoted simply by being there longer than other people.
If you feel like you might be doing something wrong, you probably are.
Your employees are smarter than you think they are and that's why they are leaving in droves.

Doesn't Recommend
Disapproves of CEO

265 Other Employee Reviews for Blackbaud (View Most Recent)

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  1. 3 people found this helpful  

    Professional Services Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Consultant in Charleston, SC
    Current Employee - Senior Consultant in Charleston, SC

    I have been working at Blackbaud

    Pros

    Blackbaud has a great team of senior management (CEO and SVPs). The lower level managers are very good, as well which is nice because that is where the most interaction takes place. Blackbaud is very good at recognizing skills/abilities of consultants. Tend to rely on a few consultants fro heavy lifting, so if you're one of those, it's very good. Would strongly recommend learning as many products as possible since the main way to judge a consultant is billable hours. Casual environment and very easy to "disappear" for a few hours or a day without being charged vacation. As long as the work is done, every seems to be happy. Fun environment and great location to work for younger people just starting a career. For those that want to move up in a company, Blackbaud is still too small and management opps only come along during re-orgs and when someone leaves, which for management is rare.

    Cons

    Professional Services Management prefers to focus on utilization of consultants rather than customer service. Many times it's more important to get the billable hours in and hit a target than to ensure that the customer is happy. Uses bonus plan to penalize consultants for not performing on petty tasks. Very poor onboarding and training process for consultants. Many times new hires are thrown to the wolves in order to start billing. Lower level management is great and if you're stuck with a manager that you don't get along with you can pretty easily move teams. The problem is the middle to mid-upper management (Directors and VPs). They seem to have "fallen" into their roles with little ability to provide a consistent and balanced workplace. They take things very personally and if anyone criticizes or questions they're ignored and discounted.

    Advice to ManagementAdvice

    Lower level and Senior Management is great. Marc knows software and the non-profit industry very well. Most departments are great, however for Professional Services its a challenge as none of the mid level to mid-upper level management knows how to run a consulting practice. I would take a giant step back and truly focus on creating a balance between customer service and utilization. Short term revenue is nice, but is customer satisfaction is sacrificed for it then long-term revenue will continue to suffer.

    Approves of CEO
  2.  

    Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Manager in Charleston, SC
    Former Employee - Manager in Charleston, SC

    I worked at Blackbaud

    Pros

    Casual atmosphere, great location, educated and experienced workforce

    Cons

    Poor integration of business units, casual approach to IT infrastructure and security

    Advice to ManagementAdvice

    Blackbaud offers many products and services that are redundant which confuses customers and employees.

    No opinion of CEO
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