There are newer employer reviews for Blackbaud

Helpful (3)

Would not recommend as an entry-level career

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Customer Support Analyst in Charleston, SC
Current Employee - Customer Support Analyst in Charleston, SC

I have been working at Blackbaud

Doesn't Recommend
No opinion of CEO
Doesn't Recommend
No opinion of CEO

Pros

Educated employees
Friendly staff and comfortable building
Decent compensation for the area

Cons

Work never seemed to be good enough
Training program will NOT prepare you for the task at hand
Many employees have been working in this call center a LONG time and are not open to new people, nor are interested in assisting these new employees.

I had an issue and went to HR. The director told me she was personal friends with my manager and did not believe me regarding the situation.

Advice to Management

Become more approachable
Show concern for employees and not your own stats
When you offer further training courses actually lead them, and not just throw employees under the bus

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  1. Helpful (4)

    Solid company serving the nonprofit community. Similar to other niche software providers in most respects.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Charleston, SC
    Current Employee - Anonymous Employee in Charleston, SC

    I have been working at Blackbaud

    No opinion of CEO
    No opinion of CEO

    Pros

    Working with nonprofits. Charleston is a nice place to live if you love the outdoors.

    Cons

    Not particularly innovative in technology or business model. Difficult to hire top professional services teams. Somewhat confusing internally since the Kintera acqusition.

    Advice to Management

    Make an investment in professional services resources to handle complex client projects.

  2. Helpful (2)

    rewarding and challenging

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Charleston, SC
    Current Employee - Anonymous Employee in Charleston, SC

    I have been working at Blackbaud

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Blackbaud values its employees, they hires great people and that makes it an enjoyable place to go to work. They will push you to be your best and your career can be as successful as you make it.

    Cons

    The benefits packages are not great, but it is probably comparable to what most mid-market software companies are able to offer. If you don't direct your career you could get lost in the shuffle.

    Advice to Management

    Increase employee pay. Invest in technology, underfunding the software and hardware that is running the business will prevent the business from reaching their goals.

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