There are newer employer reviews for Blockbuster

 

Working at Blockbuster was often very frustrating but I was lucky enough to have amazing coworkers and great regulars.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Representative
Former Employee - Customer Service Representative

I worked at Blockbuster part-time for more than a year

Pros

Working at Blockbuster teaches you a lot about dealing with all types of customers from all walks of life (not to mention you meet some really interesting people) and challenges you to really understand the needs of your customer in order to better serve them.

Cons

The approach to sales can often feel overly pushy and as a result you will have to deal with a lot of negative feedback. Also, policies change frequently which means you spend a lot of time memorizing new sets of rules and limitations.

Advice to ManagementAdvice

Less module training and more one-on-one time with experienced retailers, better incentives for employees and simplified "cheat sheets" regarding new offers and policies so the customers don't receive inaccurate information. Also, DOS is a really wretched operating system for retail.

Doesn't Recommend
Negative Outlook
No opinion of CEO

662 Other Employee Reviews for Blockbuster (View Most Recent)

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  1.  

    Great learning experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager
    Former Employee - Store Manager

    I worked at Blockbuster full-time for more than 5 years

    Pros

    Free Movies!
    Compensation (SM level & up)
    Awesome co-workers
    Loyal customers

    Cons

    Company's Inability to keep up with the times
    Work / Life balance non-existent
    Open 365 days / year

    Advice to ManagementAdvice

    Listen to your Store Managers - they are the ones dealing with the business day-to-day. Many of your SMs are there because they genuinely LIKE their job and WANT to do well. Changes just for the sake of change are never good.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Blockbuster Video is now partnered with DISH Network. It is a very sales driven environment but is very rewarding.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at Blockbuster full-time

    Pros

    Great perks, spiffs and commissions. Fantastic environment, fun surroundings and atmosphere.

    Cons

    Long, irregular hours. Dealing with employee misbehavior and deceit. Conforming to guidelines set by corporate.

    Advice to ManagementAdvice

    The alphabetizing system is horrible. We've gotten a lot of complaints on it and would love to see it change.

    Recommends
    Positive Outlook
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