There are newer employer reviews for Blockbuster

1 person found this helpful  

What could have been...

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Store Manager in Atlanta, GA
Former Employee - Store Manager in Atlanta, GA

I worked at Blockbuster full-time (more than 10 years)

Pros

Got to talk about movies
Repeat/old customers become second family
Pay/Benefits good for small retail operations

Cons

Too many business models-new CEO or VP would change business model, stay 2-4 years, new one would arrive and change it, stay 2-4 years, new one would arrive, essentially go back to original business model with minor tweek.
Had the opportunity to squash Netflix in the beginning, had the opportunity to develop streaming, had the opportunity to be ahead of EVERYONE concerning bringing movies to the public BUT choose to stay with brick/mortar system.
Past-store every 2-3 miles from each other Now-need googlemaps to locate a store

Advice to ManagementAdvice

Too Late

Doesn't Recommend
Negative Outlook
No opinion of CEO

665 Other Employee Reviews for Blockbuster (View Most Recent)

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  1.  

    Typical Retail

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Malden, MA
    Current Employee - Customer Service Representative in Malden, MA

    I have been working at Blockbuster part-time (more than 3 years)

    Pros

    Free movie rentals. That's it.

    Cons

    Unsteady hours - corporate is always cutting payroll hours. Unattainable selling goals. Promotions based solely on numbers sold, and not on customer service, creating clerks with better customer service skills than their superiors. Incentives are often offered for selling, and then corporate changes the rules, decreasing payout after clerks worked harder to make more incentive.

    Advice to ManagementAdvice

    Start basing promotions on customer service skills and not numbers sold. Also, yearly raises might increase employee satisfaction.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 2 people found this helpful  

    Was once a great company, but is now a place of stress and misery.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager in Portland, OR
    Former Employee - Assistant Manager in Portland, OR

    I worked at Blockbuster full-time (more than 10 years)

    Pros

    Wide variety of customers, free rentals and fun co-workers.

    Cons

    Not allowed to use hard earned PTO, no breaks for managers, working alone for whole shifts, constantly being reminded by your district manager that you're replaceable, and high pressure sales.

    Advice to ManagementAdvice

    This advice is for the people at the top who make the rules, not the store managers. This company is no longer about customer service. The reason people choose to come to BBV instead of a box or the internet is for human interaction. Give more hours to the stores so they can better serve what precious few customers are left. Treat your employees with respect. Happy employees = Happy customers.

    Doesn't Recommend
    Negative Outlook
There are newer employer reviews for Blockbuster

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