There are newer employer reviews for Blockbuster
There are newer employer reviews for Blockbuster

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Typical Corporate Retail Job

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service Representative in Canton, GA
Former Employee - Customer Service Representative in Canton, GA

I worked at Blockbuster full-time (More than 3 years)

Recommends
Negative Outlook
No opinion of CEO
Recommends
Negative Outlook
No opinion of CEO

Pros

All Blockbusters are (were) the same, easy to transfer from store to store; employee discount on merchandise.

Cons

Souless corporate environment, not inherently Blockbuster's fault they're just all like that; forced to destroy excess product rather than sell it

Advice to Management

None really, except maybe quit with the destroying stuff if you still do that.

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  1. Typical Retail

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Malden, MA
    Current Employee - Customer Service Representative in Malden, MA

    I have been working at Blockbuster part-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Free movie rentals. That's it.

    Cons

    Unsteady hours - corporate is always cutting payroll hours. Unattainable selling goals. Promotions based solely on numbers sold, and not on customer service, creating clerks with better customer service skills than their superiors. Incentives are often offered for selling, and then corporate changes the rules, decreasing payout after clerks worked harder to make more incentive.

    Advice to Management

    Start basing promotions on customer service skills and not numbers sold. Also, yearly raises might increase employee satisfaction.


  2. Helpful (3)

    Was once a great company, but is now a place of stress and misery.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in Portland, OR
    Former Employee - Assistant Manager in Portland, OR

    I worked at Blockbuster full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Wide variety of customers, free rentals and fun co-workers.

    Cons

    Not allowed to use hard earned PTO, no breaks for managers, working alone for whole shifts, constantly being reminded by your district manager that you're replaceable, and high pressure sales.

    Advice to Management

    This advice is for the people at the top who make the rules, not the store managers. This company is no longer about customer service. The reason people choose to come to BBV instead of a box or the internet is for human interaction. Give more hours to the stores so they can better serve what precious few customers are left. Treat your employees with respect. Happy employees = Happy customers.


There are newer employer reviews for Blockbuster
There are newer employer reviews for Blockbuster

See Most Recent

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