Blue Book Network Contractors Register

www.thebluebook.com
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Helpful (7)

Proceed at your own risk

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Account Manager
Current Employee - Account Manager

I have been working at Blue Book Network Contractors Register part-time (More than 10 years)

Doesn't Recommend
Negative Outlook
Doesn't Recommend
Negative Outlook

Pros

Great 401k, 100 year old brand name.

Cons

First of all I hate to say it but to agree with all my colleagues who posted reviews prior to February 7, 2013 most of them hit the nail right on the head. The only reason I state before Feb 7 is that at the end of January all the AE's where asked by the company to write mandatory "Brag" testimonials about how great the company is, we were told to keep it positive and the testimonials will be used to help recruit account managers, failure to comply was not acceptable. I suspect all the reviews dated Feb 7, and 8, were posted by management from our "Brag" testimoniels. What are the odds that all of a sudden in a two day span ten great reviews would be posted. This is a dispicable effort by The Blue Book to control the ratings on Glassdoor.com talk about micro management. Sadly this is a company that has seen its heyday and because of bad management will not recover from this death spiral. Ask yourself would you want to work for a company that wants to control every minute aspect of your work day, shrinks your vacation time over a 15 year period, forces you to lie on your intinerary by making you fill in fake appointments for the entire first quarter, and demands that you write an embelished brag letter about how wonderful they are. If nutty, ridiculous, juvenille, absurd, ludicrous, dishonest, controlling come to your mind then welcome to The Blue Book.

Advice to Management

We sell advertising stop getting in our way we are the lifeblood of this company and keep you employed, our income is commission based, we need more time in front of our customers and less time in front of you.

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  1. Helpful (2)

    Awesome company!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Tampa, FL
    Current Employee - Account Manager in Tampa, FL

    I have been working at Blue Book Network Contractors Register full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Best in the business and company treats you great!

    Cons

    long interviiew process, but worth it!

    Advice to Management

    keep it up!


  2. Helpful (6)

    The Blue Book's value proposition is lacking.....not the sales team's activity.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager
    Current Employee - Account Manager

    I have been working at Blue Book Network Contractors Register full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    The Blue Book has done a tremendous job over the years maintaining the database of over 1 million businesses that are active in commercial construction, which is the fundamental asset of the company. Creation of BBBid, which allows general contractors and other buyers of construction services to readily review, access and communicate with this database, was a business innovation that set the Blue Book apart from any other construction resource. The technical support for these general contractors and others within BBBid continues to be outstanding, as is our customer service group. The BBBid plan room and the I Group are also a real asset to the project communication value of the Blue Book. Also, BPMSelect fundamentally is a terrific product, but does not seem to have achieved the results it should be due. Also, Vu 360 is a very good addition to the BBBid family of products. It should also be noted that the ProView “product” shows a lot of promise, as long as the Blue Book can continue to drive traffic to its website. Compensation and benefits at the Blue Book in the 6 years I’ve been with the Blue Book has been very competitive and fair. Vacation and personal time is one serious shortcoming.

    Cons

    In my opinion, BBBid has lost its value for many reasons, but fundamentally its value has been most significantly impacted because the GC’s have been allowed to abuse and overuse the vendor wizard search, resulting in most non-customers receiving for FREE nearly everything our paying customers receive. BBBid for many GC’s is simply a way to provide a free lead to essentially every business in the Blue Book’s prominent database in order to win at competitive bidding. I often see GC’s invite up to 90 different contractors for every trade via the vendor wizard. Paying customers are also provided “leads” which are assumed to be both public and private and of similar value as those from reputable lead services, but the leads are but a small portion that are actually available. And, they are often misdirected to incorrect classifications. Also we recently have added terms like “player’s list” and “awarded” projects that seem to suggest that we have the actual bidder’s list and the awarded GC’s for the projects, which simply is not the same as is provided by a reputable lead service. The opportunities we provide as a result of “leads” and BBBid has lost much of its value. Much of The Blue Book’s business model is based upon the calendar year of the printed publication. All of the online features are billed as though they are connected to the printed (mostly obsolete) directory. The best features of the online Blue Book, including BBBid are provided immediately for customers who don’t even begin to pay for the benefit they receive for many months. The Blue Book’s model is still based primarily on a two year non-cancellable contract, which today is obsolete. Most lead services today are offering shorter or month to month enrollments. No one else in this industry encourages a two year, non-cancellable, contract. In the past few years, the management has attempted to introduce many new products that have little value. Products such as BBSupply, ProQual, MyQual, Project Link/Source, etc. are used by very few in the industry In my opinion, most of the recent emphasis has been trying to give The Blue Book the ability to have bragging rights, like “the largest and most active construction network, from “design thru post construction”, and now we serve “the entire continental United States”. For example, The Blue Book added additional states to the network years ago and to this day still do not have account managers or any other employees there and have no one reaching out to the general contractors or facility managers. We say we actively serve the design community and yet our only product, BPMSelect, which was designed “for the architects….by architects”, is used very little. I work in a market/state that was added after BBBid was created, so the construction community does not have the long history of knowing the Blue Book as much as a resource, but more as a lead service. I’ve been able to maintain an income over $80K since I joined the Blue Book and am a past Presidents Club winner. I’ve spent a lot of time and effort trying to be helpful to the entire management team, calling attention to areas that are either not working well, are truly a waste of time. I try make positive suggestions. I’ve not seen ONE manager at any level truly interested in making changes or speaking honestly about the currently misdirected energy and efforts. All I’ve seen is a push to micro-manage the sales team and create more wasted time and energy on issues that really do not help increase sales. I, like many others, am developing my exit plan for the near future. And, the most amazing of my observations is the fact that during the same time that The Blue Book’s powerful BBBid system was losing its effectiveness, the management team increased the cost to enroll by 78%. Now there’s a case study for a major university to tackle. Even the crazy idea to limit the number of general contractors the sales team could work with last year was amazing. The GC’s are the drivers of BBBid and the leadership actually decided it was better that we limit the number we can see to earn commission. I’d like to have been a fly on the wall to see who was in the room when that was decided. It’s because the culture of the company that ideas are not to be challenged. The current strategy seems to be to simply demand and monitor the sales team to do more, better and faster. And, what about our prospect leads, such as the “greater than five views”…..that used to be a great working tool, but in my mind has absolutely no accuracy or value today. The reality is that the pressure on the sales team will always be an inverse relationship to the company’s products value. The lower the value of the product, the more pressure there will be on the sales team to grow the business.

    Advice to Management

    Management needs to recognize that the value proposition the sales team delivers no longer meets prospective customer expectations.. Our premier product, BBBid has lost it innovative edge and is totally unused or misused because of it. To say we provide leads to our customers is barely honest. Blue Book customers expect to get more for their investment. Management has to consider that low sales results are due entirely to poor sales activity. Management seem to have actvity confused with results. Demanding more and monitoring more is only driving good account managers from the business. Sales managers need to be more focused on creativity, training, encouragement and support as opposed to their current routines of trying to keep all of the boxes filled and checked on all on the new activity reports.


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