Blue Cross Blue Shield of Arizona

  www.bcbsaz.com
  www.bcbsaz.com
There are newer employer reviews for Blue Cross Blue Shield of Arizona

5 people found this helpful  

A Fan of the Company but not a Fan of Current IT

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Information Technology in Phoenix, AZ
Current Employee - Information Technology in Phoenix, AZ

I have been working at Blue Cross Blue Shield of Arizona full-time (more than 8 years)

Pros

Covered Parking, 401k, great health insurance (but the cost is not competitive).

Cons

The company claims to care about employees and the desire to retain the knowledge of long-term employees who will be retiring in the next few years.

But it seems to be a different story if you work in IT.

The CIO and the new VP have been overheard to say that long-term employees don’t have the skills, the new ideas or experience outside candidates can bring.

Since 2006, when the CIO was brought on board nearly all of IT Management has changed. They have been driven out, replaced, or moved on to different roles.

This has created a culture where old employees don’t feel they are supported and feel they are being pushed out instead of being mentored, valued for their abilities and company knowledge. This has created a lack of trust.

New employees are being brought on and are given new tasks and opportunity.

Employees have tried to voice their concerns through HR and the “Ask Rich” program but it seems to have fallen on deaf ears.

Advice to Recruiters: There are a lot of smart IT people to recruit.

Advice to ManagementAdvice

Value the concerns of IT employees and get involved. If needed use a 3rd party not associated with the CIO.

Recommends
Neutral Outlook
No opinion of CEO

41 Other Employee Reviews for Blue Cross Blue Shield of Arizona (View Most Recent)

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  1. 6 people found this helpful  

    Politics over Performance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Advisor
    Former Employee - Advisor

    I worked at Blue Cross Blue Shield of Arizona full-time (more than 8 years)

    Pros

    Pay and Benefit are outstanding and with each policy premium increase the pay for the employees goes up proportionally

    Cons

    BCBSAZ finally allowed be to understand the meaning of the Emperor's has no clothes, n fact that is their mantra .

    Advice to ManagementAdvice

    What can one say when they are sitting on a cash cow and will pat each other on the back for the largest failure saying it was success because they stopped the bleeding.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  2. 9 people found this helpful  

    It's true, IT is extremely poor here, as well as many other department directors

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Developer in Phoenix, AZ
    Current Employee - IT Developer in Phoenix, AZ

    I have been working at Blue Cross Blue Shield of Arizona full-time (more than an year)

    Pros

    If you're in IT, you work in a really beautiful building that has nice breakrooms and bathrooms, and a very friendly security guard.
    * Many people in the company, including IT, work from home.
    * Cafeteria is beautiful in the IT-Townley building, but worthless in its offerings and hours that it is open.
    * The company has a gym, but it's in another building about a mile down the road, which closes before most IT people stop working.
    * Benefits are ok - surprisingly the health insurance offering is average but not great, and costs as much as you would pay at any other like-sized company in the Valley.
    * 401(k) matching is same as any other like-sized AZ company.
    * Pensions and special bonuses for those who were hired long ago. New hires can't get a pension or special annual bonus for what seems like cost of living increase for long-timers who would probably stay anyway.
    * Annual Performance Plus bonus for entire company that seems to hover in the 10% of your salary range. It's not a given, it's based on company's overall performance and meeting particular goals. Many of the goals are IT-driven, which is one of many reasons IT has much more pressure than other areas of the company.

    Cons

    * Rich Boals, the top guy, doesn't seem to listen to IT's cries for help. See all the other negative IT department reviews here (the recent ones). They are all true. I've experienced them myself. What is the CIO thinking? Why is she hiring her friends? Why do many of the IT Directors and managers seem to have to manage by fear tactics? I think its because they are being managed by fear tactics. So sad.
    * Many other departments in the company are managed by people without even basic college degrees. They are short-sighted and don't have enough background and training themselves to manage both educated/seasoned professionals and other non-educated staff.
    * The managers in many departments manage by favoritism and to make themselves look good without trying hard to make their employees shine.
    * As in the IT dept, there's much 'management by fear' going on, company-wide.
    * More recently hired, excellent talent has walked out the door in the past two years.
    * Long-term employees without a degree and self-confidence to get up and leave tend to stay. It's so sad.

    Advice to ManagementAdvice

    * When employees complain to either you, or to HR, or through the Ask Rich department - show us that you're doing something about it. It's confidential, yes. But if you put one new program in place that shows us you care, some of your most valuable employees might consider staying.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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