There are newer employer reviews for Blue Cross Blue Shield of Arizona
There are newer employer reviews for Blue Cross Blue Shield of Arizona

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Helpful (5)

A Fan of the Company but not a Fan of Current IT

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Information Technology in Phoenix, AZ
Current Employee - Information Technology in Phoenix, AZ

I have been working at Blue Cross Blue Shield of Arizona full-time (More than 8 years)

Recommends
Neutral Outlook
No opinion of CEO
Recommends
Neutral Outlook
No opinion of CEO

Pros

Covered Parking, 401k, great health insurance (but the cost is not competitive).

Cons

The company claims to care about employees and the desire to retain the knowledge of long-term employees who will be retiring in the next few years. But it seems to be a different story if you work in IT. The CIO and the new VP have been overheard to say that long-term employees don’t have the skills, the new ideas or experience outside candidates can bring. Since 2006, when the CIO was brought on board nearly all of IT Management has changed. They have been driven out, replaced, or moved on to different roles. This has created a culture where old employees don’t feel they are supported and feel they are being pushed out instead of being mentored, valued for their abilities and company knowledge. This has created a lack of trust. New employees are being brought on and are given new tasks and opportunity. Employees have tried to voice their concerns through HR and the “Ask Rich” program but it seems to have fallen on deaf ears. Advice to Recruiters: There are a lot of smart IT people to recruit.

Advice to Management

Value the concerns of IT employees and get involved. If needed use a 3rd party not associated with the CIO.

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  1. Helpful (7)

    Ok from the outside view... but exhaustion and low morale clear from the inside out

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Middle Mgmt in Phoenix, AZ
    Former Employee - Middle Mgmt in Phoenix, AZ

    I worked at Blue Cross Blue Shield of Arizona full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Generally well meaning 'floor' personnel and mid management, most there do want to do a good job and deliver decent results. Exceptions exist of course.

    Cons

    Information is slow to move, held hostage and wielded like a weapon. Trust is not placed in staff to execute detail they excel in, and OJT is sadly lacking to train others, and too many bottle necks with mid-senior management cause non stop emergencies down the line. True fix is never escalated to the top nor delegated down to be settled. Just a perpetual panic button routine.

    Advice to Management

    Staff that leave aren't the whole story. The ones that leave were/are motivated to try again and genuinely believe they had value elsewhere regardless of their experience/treatment there. Your response appears to only be to 'beat' the survivors (or few good managers you have left) until morale improves. If you took an honest view how many 'tenured' staff stay and linger because they are too exhausted or demotivated to leave the frying pan and risk walking into another tough 'fire' environment you'd see a layer there who have found how to hunker down, do the bare minimum and keep out of sight. Heck you might not be surprised - who knows. The true intellectual drain facing you as good talent leaves and apathetic talent stays seems to be utterly ignored. Can't understand why!


  2. Helpful (10)

    It's true, IT is extremely poor here, as well as many other department directors

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Developer in Phoenix, AZ
    Current Employee - IT Developer in Phoenix, AZ

    I have been working at Blue Cross Blue Shield of Arizona full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    If you're in IT, you work in a really beautiful building that has nice breakrooms and bathrooms, and a very friendly security guard. * Many people in the company, including IT, work from home. * Cafeteria is beautiful in the IT-Townley building, but worthless in its offerings and hours that it is open. * The company has a gym, but it's in another building about a mile down the road, which closes before most IT people stop working. * Benefits are ok - surprisingly the health insurance offering is average but not great, and costs as much as you would pay at any other like-sized company in the Valley. * 401(k) matching is same as any other like-sized AZ company. * Pensions and special bonuses for those who were hired long ago. New hires can't get a pension or special annual bonus for what seems like cost of living increase for long-timers who would probably stay anyway. * Annual Performance Plus bonus for entire company that seems to hover in the 10% of your salary range. It's not a given, it's based on company's overall performance and meeting particular goals. Many of the goals are IT-driven, which is one of many reasons IT has much more pressure than other areas of the company.

    Cons

    * Rich Boals, the top guy, doesn't seem to listen to IT's cries for help. See all the other negative IT department reviews here (the recent ones). They are all true. I've experienced them myself. What is the CIO thinking? Why is she hiring her friends? Why do many of the IT Directors and managers seem to have to manage by fear tactics? I think its because they are being managed by fear tactics. So sad. * Many other departments in the company are managed by people without even basic college degrees. They are short-sighted and don't have enough background and training themselves to manage both educated/seasoned professionals and other non-educated staff. * The managers in many departments manage by favoritism and to make themselves look good without trying hard to make their employees shine. * As in the IT dept, there's much 'management by fear' going on, company-wide. * More recently hired, excellent talent has walked out the door in the past two years. * Long-term employees without a degree and self-confidence to get up and leave tend to stay. It's so sad.

    Advice to Management

    * When employees complain to either you, or to HR, or through the Ask Rich department - show us that you're doing something about it. It's confidential, yes. But if you put one new program in place that shows us you care, some of your most valuable employees might consider staying.


There are newer employer reviews for Blue Cross Blue Shield of Arizona
There are newer employer reviews for Blue Cross Blue Shield of Arizona

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