67 Employee Reviews (View Most Recent)

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2 people found this helpful  

A joke!

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Advocate  in  Marion, IL
Former Employee - Customer Advocate in Marion, IL

I worked at Blue Cross Blue Shield of Illinois full-time for less than a year

Pros

Friendly people in your hiring class
Good pay
Great quality coaches!!!

Cons

Management doesn't care about employees, unless they are one of the favorites.
High high high turnover
They make the job sound great at first, but it ends up being horrible.
If you do not understand something right away, they will make it harder on you so that you just quit instead.
They have such a high turnover rate that they don't care about the individuals. They know they will just be hiring more people soon.
Do not ever have a personal emergency or a life changing event around the same time period, because they could care less about what happens with you if you do not have saved days off.

Advice to ManagementAdvice

They need to start paying individual attention to their employees, not overlook them. Stop choosing favorites and do your job. Make the management answer phones too. My previous manager had no idea what to do if she was asked a question, because she never had to do that. Realize that people get married and have children, and even though they do, they might still get sick too.

Doesn't Recommend
Negative Outlook
No opinion of CEO

Other Reviews for Blue Cross Blue Shield of Illinois

  1.  

    Great pay but they expect perfection

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Advocate  in  Springfield, IL
    Former Employee - Client Advocate in Springfield, IL

    I worked at Blue Cross Blue Shield of Illinois full-time for less than a year

    Pros

    The job of Customer Service Rep pays well. There is lots of training available and room for advancement IF you keep overachieving at your current position.

    Cons

    Overtime is expected, and very strict adherence to schedule (including no extra time allowed for bathroom breaks). VERY demanding and they expect perfection.

    Advice to ManagementAdvice

    We are not robots.

    Recommends
    Positive Outlook
  2.  

    Great company for internship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Analyst  in  Chicago, IL
    Current Employee - Business Analyst in Chicago, IL

    I have been working at Blue Cross Blue Shield of Illinois as an intern for less than a year

    Pros

    Great atmosphere to work in , (though most of them are experienced and have been working in the company for avg 6 to 7 years you get to learn a lot)

    Cons

    Do not sponsor H1 visa

    Recommends
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