Blue Cross (MI)

  www.bcbsm.com
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114 Employee Reviews (View Most Recent)

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  • Work/Life Balance
  • Senior Management
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  • Disapproves of CEO

1 person found this helpful  

A Toxic Place to Work

Anonymous Employee (Former Employee) Detroit, MI

ProsThe benefits are very good. Full medical, dental, vision, tuition reimbursement. Management does contribute toward these benefits while UAW employees do not, but the employee contribution is reasonable at this point.

ConsInterdepartmental communication is abhorrent, and "slackers" abound. Although the current move to streamline procedures and cut costs had made some difference, the company is still processing problem claims ineffeciently, as they move from department to department in an attempt to get tthe payment to the provider or subscriber. There is unmasked tension between support departments and the front-line customer service areas. These support areas just can't understand the need to service customers effeciently. The company is still using systems that are outdated. Time to join the 21st century.

Advice to Senior ManagementMr, Loepp, LISTEN to what your customers are telling you, and actively seek out opinions of front line employees. Make yourself more visible in the customer service areas. You have an abundance of excellent and hardworking people there who are forced to work without one system which is the "source of truth" for customers. The delay in the implememtation of the new operating system is unforgivable, and every day it continues to be delayed, the competition is gaining. Encourage an atmosphere of "what you know" and not "who you know".

No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    2 people found this helpful  

    Poor communication, too many administrative personel who has no incentive to produce.

    RN Case Manager (Former Employee) Southfield, MI

    I worked at Blue Cross (MI)

    Pros: If you can get an administrative position, the work is… Cons: No incentive for excellence. Poor communication overall. Advice to Senior Management: Communicate. Hire supervisors who know how to communicate. No, I would not recommend this company to a friend More

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    Don't hitch your career to the BCBSM wagon

    Manager (Former Employee) Detroit, MI

    I worked at Blue Cross (MI)

    Pros: BCBSM may be good for someone right out of college. There are usually lots of positions open since they are routinely getting rid of folks… Cons: BCBSM lacks interest in pursuing excellence. They have a national reputation for lack of innovation, which can be a disadvantage when seeking a position outside… Advice to Senior Management: Rethink the number of senior executive positions. Adopt international vision for business (especially since there are a number of international customers). Allow more people to… No, I would not recommend this company to a friend More

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