Blue Cross and Blue Shield of Texas

www.bcbstx.com
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BCBS of TX Job experience

  • Comp & Benefits
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Anonymous Employee
Former Employee - Anonymous Employee

I worked at Blue Cross and Blue Shield of Texas

Recommends
Approves of CEO
Recommends
Approves of CEO

Pros

Great Benefits and pension plan, competetive salary, good team atmosphere.
Employee bonuses given yearly.

Cons

Work is very redundant, excessive time spent on phone with customers, environment is in production mode which is somewhat restrictive.

Advice to Management

Managers are ok, some probably required more training, as sometimes staff had to problem solve among themselves. Managers also appeared to be overworked and overwhelmed most of the time.

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  1. Helpful (1)

    Great people and facilities. Need better planning, moving too fast to be truly effective.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Richardson, TX
    Former Employee - Anonymous Employee in Richardson, TX

    I worked at Blue Cross and Blue Shield of Texas full-time

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great place to work. Richardson location has cafeteria and credit union on sight making it covenant for the employees. There is also an on sight work out facility as well as a running track near the building.

    Cons

    The healthcare industry is constantly changing with new rules and regulations and the companies need to make their changes to remain in compliance. Definitely a company of who you know to get anything done. If they don't like you, I have seen them ignore you/your request.

    Advice to Management

    Better planning of time and resources needs to happen to make these annual transitions smoother. Stop procrastinating and waiting to the last minute causing everything to be a fire drill. Leave the politics out of the office and do the right thing.

  2. awesome and demanding w/o consideration of employee's needs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Fort Worth, TX
    Former Employee - Anonymous Employee in Fort Worth, TX

    I worked at Blue Cross and Blue Shield of Texas full-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    If overall company performance did well, certain level employee's get bonus!

    Because of Obama care, multiple changes happening in insurance arena- great opportunities for advancement

    Co looks for and encourages new ideas

    Once stable & meet requirements, great work from home program
    Place heavily importance on work-life balance & ethical behavior

    Cons

    BCBS infrastructure very separated from it's subsidiaries, such as HCSC Services, which cause inconsistency with overall management, different products managed by diff states, you can work there and still not be aware of all resources or customers, So because of that there are no consistency in management/policies

    Frequently demanded OT x2hrs per day for weeks at a time

    Lack of communication at even the local office & upper offices, a director may tell a manager to chg a process, the manager may tell the supervisor, but seemed to be no communication to worker bee's and it goes on daily basis, very disruptive

    Promote individuals with lack of experience for there management roles

    Computer systems are ones they developed and it's so difficult to get productivity, crashes weekly and you can work another task while waiting screen to change

    Ethics & Work life balance go by the wayside, management does not practice ethical behavior nor provide any time or encouragement of work life bal, its only in theory

    Advice to Management

    Improved processes with some level of consistency, Improved automation & computer systems used for areas productivity demands, Employ upper managers with experience, if you have non-experienced senior management, sup's and team leads, how can appropriate decisions be made and they must have critical thinking ability not a bullying/brow beating philosophy

There are newer employer reviews for Blue Cross and Blue Shield of Texas
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