Blue Shield Of California

  www.blueshieldca.com
  www.blueshieldca.com
There are newer employer reviews for Blue Shield Of California

1 person found this helpful  

Almost a good company, not quite...

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Manager
Current Employee - Customer Service Manager

I have been working at Blue Shield Of California full-time (more than 5 years)

Pros

Non-profit ideals and values, friendly people, scenic campus, clean workspace, 401(k) matching, nice education benefits.

Cons

Siloed corporate structure, clumsy management, archaic leadership model, notorious history of nepotistic hiring/promotion practices devoid of any regard for talent, HR practices designed to favor tenure over all else, expensive employee contributions for mediocre benefits and lastly sweatshop level workload for CSR's while offering paltry compensation with no room for advancement.

Advice to ManagementAdvice

Put you "Values" to work. Start with your employees. They are over worked, neglected, underpaid and way more valuable than you think. There is so much untapped talent roaming the halls that is completely lost due to your clogged and decrepit middle management. Focus on results, on innovation and most importantly on REWARDING your employees for all they accomplish. Stop thinking Member>Executives>Client>Broker>Provider>Employee and Start thinking: Member>Employee>Executives>Client>Provider>Broker. Until you learn how to value your human resources, your company will remain on the cusp of greatness.

Doesn't Recommend
Neutral Outlook
Approves of CEO

293 Other Employee Reviews for Blue Shield Of California (View Most Recent)

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  1. 1 person found this helpful  

    Fair company that strives to do the right thing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in San Francisco, CA
    Current Employee - Manager in San Francisco, CA

    I have been working at Blue Shield Of California full-time (more than 3 years)

    Pros

    It's a fair and predictable work environment.

    Cons

    It needs to remain vigilant to compete in the ever changing Healthcare landscape.

    Advice to ManagementAdvice

    Support more innovation!

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 5 people found this helpful  

    Glut of poor senior management, average-to-low pay, little chance of advancement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA

    I worked at Blue Shield Of California full-time (more than 5 years)

    Pros

    - Most of the workers are very nice and generally decent people, who truly believe they are doing the right thing.
    - They are very diligent about managing within the law (race, gender, sexual orientation, harassment, even though they are iffy when it comes to age and bullying.)
    - They actively promote health care reform.
    - The Privacy and Info Security teams rock - you can feel pretty secure about your health care data.
    - A fairly decent social network even though it has no external connections.
    - Once you're in as an employee, you can probably stay awhile, which is a good thing (even if you are mediocre) given today's job market. If you're a contractor there, you get a maximum of 12 months unless they hire you.

    Cons

    - More than a few execs, directors, and senior managers are incompetent and pose serious career roadblocks to those in lower positions. Promotions are very rare, and performance reviews for the large majority of staff end up as a "3" ("1" is the highest, "4" means you're about to be fired.)
    - Executives are shockingly out-of-touch with the issues of the majority of staff. Their tiny attempt at building trust and engagement was demonstrated when they attended a company meeting in jeans (and were clearly so uncomfortable doing so that each successive speaker tittered about it as if it were a really cool thing).
    - For a company with $10 Billion annual revenues, Pitiful Benefits! NO employee discount on health insurance except what customers could obtain anyway. NO other perks worth mentioning. Not even a way to connect your smart phone to WiFi. But the CEO got almost $5 million last year.
    - One of the most useless HR departments I have ever seen. They pay little or no attention to employee allegations against managers unless racial discrimination or sexual harassment is alleged, and even investigations they take up are quickly dropped.
    - If you are trying to get hired, you could wait 6-9 months before they even respond to you about a posting, even if the hiring manager is in desperate need to fill the position. Not sure exactly who interferes, but I suspect internal recruiters in HR and department directors trying to cut costs.
    - Best tried and true methods of getting ahead: 1) Backstabbing; 2) Quitting.

    Advice to ManagementAdvice

    - Make sure every person who works at your company can afford the health insurance you offer no matter what their pay grade. It is shameful that $10/hr call center employees can't afford to cover their own families' health care - yet some directors get free parking, some VPs get paid housing, and execs get million$. You are known by how you treat the lowest among you!
    - Tackle the tough problems in the "engagement" surveys first, from the top down. Token efforts like having each department come up with one suggestion (that ends up being something like "make T-shirts with a positive message") doesn't cure the big problems.
    - Promote your best people from within (not just the directors) and get rid of the dead wood holding them back. Take more chances on employees' ideas, not just their bosses'.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
There are newer employer reviews for Blue Shield Of California

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