Blue Shield Of California

www.blueshieldca.com
There are newer employer reviews for Blue Shield Of California

2 people found this helpful  

The EDH Customer Service department has been going downhill for the last year, since a change in management.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Operations Supervisor in El Dorado Hills, CA
Former Employee - Operations Supervisor in El Dorado Hills, CA

I worked at Blue Shield Of California full-time (more than 5 years)

Pros

Great pay for the position, benefits are acceptable, and most of my peers were ok to work with. As long as you were in good with the manager, life was easy. Policies change very quickly, so you are required to adapt easily.

Cons

Favoritism runs rampant here. Everyone is not required to pull the same weight. In the last 6 months, a number of senior management has been let go, but the supervisor are still not allowed to performance manage as strictly as is needed.

Recommends
Negative Outlook
Approves of CEO

296 Other Employee Reviews for Blue Shield Of California (View Most Recent)

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  1. 4 people found this helpful  

    Hard to watch as the company struggles

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Blue Shield Of California full-time (more than 3 years)

    Pros

    - Competitive salary & bonus
    - Known for promoting within (this is also a con)

    Cons

    Years of poor executive decisions related to organizational structure, technology choices and placing the wrong people in critical positions is running its toll. Promoting within has caused the company to have an Insurance savvy workforce at the cost of structuring the organization for long term success. Many employees are constantly in fear of their jobs as executive management attempts yet another reorg to fix the deeply ingrained issues. Some depts. being impacted over and over again. This has caused a serious morale issue which is in turn affecting the customer experience.

    Advice to ManagementAdvice

    Pick the right people and value recommendations from those who have made a success outside the insurance industry.

  2. 2 people found this helpful  

    Health Insurance is in a bad place ....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Blue Shield Of California full-time

    Pros

    Good people, good culture and trying hard to adjust to the realities of Healthcare Reform and the consumer market

    Cons

    Infrastructure is gnarly - technically, process and organization ... just got off a big consolidation and layoff

    Advice to ManagementAdvice

    Good intentions will go so far ... need to have strong vision, leadership and a functional infrastructure/architecture in IT and business process to emerge from this radical industry change.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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