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1 person found this helpful  

Seems nice from the outside

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Convention Business  in  Boca Raton, FL
Former Employee - Convention Business in Boca Raton, FL

I worked at Boca Raton Resort & Club full-time for more than 8 years

Pros

Great coworkers
Good location
Tropical enviroment

Cons

Strange management practices
Very few get promoted from within
Policy enforcement only for some
There version of a work life balance is you work and that's life
Very small raises (no matter how well the resort is doing)
Seem to promote this environment of fear (for your job)
Very little appreciation towards employees
High turnover

Advice to ManagementAdvice

Really care for and listen your employees. like when you have the town hall meetings let the employees speak. Instead of just saying what you want to hear. Ever since Blackstone took over the resort has lost the family atmosphere that had been there for so many years. It use to be that seniority was a badge of honor rather than now it seems its a target on your back. So many quality people were let go to save a few bucks. By doing that the quality of service has really went down over the years. Not to mention the quality of the food. Most is either frozen foods or outsourced.
Basically just stop acting like a heartless corporation.

Doesn't Recommend
Neutral Outlook

Other Reviews for Boca Raton Resort & Club

  1. 1 person found this helpful  

    Wonderful World of Boca Resort

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Front Office  in  Boca Raton, FL
    Former Employee - Front Office in Boca Raton, FL

    I worked at Boca Raton Resort & Club

    Pros

    - it's like Disney -- looks so nice from the outside, until you realize inside operations
    - fairly flexible with scheduling
    - co-workers were great, very fun atmosphere
    - convenient location

    Cons

    - strange management practices
    - "let's cover up the smoke, but don't worry extinguishing the fire" mentality
    - preferential treatment of employees, selectively strict on certain policies
    - very little genuine praise when due
    - never know where you stand
    - virtually non-existent promotional opportunities
    - non-standard working hours due to hospitality field

    Advice to ManagementAdvice

    Take a closer look at your employees and recognize the ones that actually care about your organization, few as those may be. Most become disillusioned very quickly because of the way everything is run, despite how excited everyone was when first getting the privilege to work for the Boca Resort.

    Doesn't Recommend
  2.  

    call center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Boca Raton, FL
    Former Employee - Anonymous Employee in Boca Raton, FL

    I worked at Boca Raton Resort & Club

    Pros

    Beautiful property, beach, historic, waldorf historia

    Cons

    low pay, polictics, promotions, no raises

    Advice to ManagementAdvice

    listen to employees, be FAIR to everyone

    Doesn't Recommend
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