Booking.com
2.9 of 5 168 reviews
www.workingatbooking.com Amsterdam, Netherlands 5000+ Employees

168 Employee Reviews (View Most Recent)

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6 people found this helpful  

Great place to work.

Customer Service Executive (Current Employee)
Wyoming, MI

I have been working at Booking.com full-time for more than a year

ProsGreat way to gain customer service skills and how to deal with different types of complaints, great starting pay and pay raises per year, year end bonuses are awesome, trips to Amsterdam are sometimes available, high bonus tier; the harder you work the more you earn. Overtime is also often needed to help when numbers are really high.

ConsDealing with heavy complaint loads and lots of angry phone calls, favoritism by upper management, hard to advance to another position or supervisor position, consistency with procedures and balancing customer satisfaction methods. Often one person will train you a certain way, but you can still be marked down by a quality agent for doing something wrong, when you were trained a specific way. It's not very consistent. I also find a 30 minute lunch break is just not enough when working a 10 hour shift. I've also seen the last few rounds of interviews for various positions such as supervisor. Often people with terrible quality and productivity are promoted, because they are extremely social with the upper management. Those of us who are very good at their job and beg our teamleads for advice on being promoted are often given a few words of advice, but no real follow through. Interviews also vary; my first interview was all behavior questions in which I was, to be honest, not prepared for. After countless hours of studying and mock interview preparation, they asked all time management questions, and denied me, stating my answers were great, I just needed to "be more detailed." Promotions feel like a joke, and you pretty much have to be a social butterfly who kisses up to management to be considered, and have to overstep your comfort zone by emailing other departments to see if they need help with anything just to get your name out there. There is a fine line between initiative and desperation here.

Advice to Senior ManagementDitch favoritism when considering people for a promotion and really look at their productivity rather than how well they do at an interview. How you conduct yourself in an interview is very important, but leading a team and helping to increase their productivity is also equally as important. I would also like to see more of a complaints team in the different offices. Agents work on everything from changing dates on a booking, to someone who was overcharged by a hotel, to a huge overbooking crisis. It is often too draining on agents and yet we still keep going.

Yes, I would recommend this company to a friend

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  • Culture & Values
         
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11 people found this helpful  

Some good people, bad management

Acquisition Account Manager (Former Employee)

I worked at Booking.com full-time for more than a year


Pros: The company culture can be a positive aspect if you are young and single. Company paid happy hours and company outings. Health benefits are pretty… Cons: Underpaid compared to their competition. Inexperienced management...company is growing quickly and management has no idea how to handle it. Most managers dont actually have management… Advice to Senior Management: Give your employees an incentive to work hard rather than constantly look for another job. Drop the European mentality… No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company… More

  • Culture & Values
         
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10 people found this helpful  

Horrible Place to Work At

Account Manager (Former Employee)
Chicago, IL

I worked at Booking.com full-time for more than a year


Pros: Great Location (downtown in the loop) Convenient Hours (9-5) Paid days off that most companies don't offer… Cons: The compensation here is terrible and the pay is very low. They set the bonus goal so high, that hardly anyone in the company… Advice to Senior Management: Stop being micro-managers Offer employees a corporate credit card, so they are not having to dish out hundreds of their own… No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company… More

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Booking.com B.V., part of Priceline.com (Nasdaq: PCLN), owns and operates Booking.com™. Booking.com was established in 1996 in Amsterdam, The Netherlands and has grown into the world’s leading online hotel and… Full Overview

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