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There are newer employer reviews for Booking.com

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Helpful (15)

Some good people, bad management

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Acquisition Account Manager
Former Employee - Acquisition Account Manager

I worked at Booking.com full-time (More than a year)

Doesn't Recommend
Positive Outlook
Disapproves of CEO
Doesn't Recommend
Positive Outlook
Disapproves of CEO

Pros

The company culture can be a positive aspect if you are young and single. Company paid happy hours and company outings. Health benefits are pretty good and well priced. Good people. Get to travel, can be good when you're not forced to do it at least 50% of the time.

Cons

Underpaid compared to their competition. Inexperienced management...company is growing quickly and management has no idea how to handle it. Most managers dont actually have management experience. So called "promotions" are not merit based. Get friendly with management and tell them they are great and you'll get a "promotion" where they'll cut your pay and give you more work. Constantly changing bonus structure with astronomical goals. False promises on bonuses...you might get it and then lose it. Bonuses are very small compared to competiton. No company cards for travel expenses. Pay out of pocket and then wait got reimbursed. HR is there for show, nothing ever gets handled the way it should. No growth potential at this point. If you started 5 or 6 years ago you could move up but not now. 17 year old international company with an unorganized startup feel to it. CEO said it best, "if you are here to make money the you are at the wrong place."

Advice to Management

Give your employees an incentive to work hard rather than constantly look for another job. Drop the European mentality in the US market. Employees would rather get paid more than get a couple of free beers once a month.

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  1. Helpful (18)

    Horrible Place to Work At

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Chicago, IL
    Former Employee - Account Manager in Chicago, IL

    I worked at Booking.com full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Great Location (downtown in the loop) Convenient Hours (9-5) Paid days off that most companies don't offer (Martin Luther King Day, Presidents Day) Some of the people are very nice Decent health insurance

    Cons

    The compensation here is terrible and the pay is very low. They set the bonus goal so high, that hardly anyone in the company achieves it. Management encourages you to ask questions, but when you do, they yell at you and tell you to figure it out on your own. They can't even explain to you how the bonus structure works. They spend ridiculous amount of money on lavish, fancy parties to keep their clients happy. Most of the clients are angry because customer service provides them with such poor service. The workers around you are constantly chatting about their personal life and things you should not bring into work, which makes it very difficult for you to concentrate on your work. Brown nosing and kissing up here will get you much further than actually being good at your job. If this is your type of company, you would be a good fit. Otherwise, there are much better companies out there that will appreciate your hard work and effort. This office also has a very high turnover rate, which should tell you all you need to know.

    Advice to Management

    Stop being micro-managers Offer employees a corporate credit card, so they are not having to dish out hundreds of their own dollars when traveling, and then waiting weeks to get reimbursed Be more professional when communicating what you would like done Explain bonus structure


  2. Helpful (19)

    well what can I say

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - RAM in San Francisco, CA
    Current Employee - RAM in San Francisco, CA

    I have been working at Booking.com full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Not much. It's a job. How much longer will we need OTA marketing with Google on the rise? Its a job for now and I do not think I can say much more. The company does not discriminate against persons with disabilities, so that would be a "Pro" right? :) The company makes great efforts (keyword efforts) to initiate team drinking...I mean... building no I meant drinking :( Great job for gossipy ex-starwood, recent college grads. :)

    Cons

    Never seen so much catty behavior. Low Pay. Everyone is so afraid. No growth....I mean where can you really go in the company...wait 5 years...and throw your friends under the bus.

    Advice to Management

    Can you define Karma... It is the company culture.


There are newer employer reviews for Booking.com
There are newer employer reviews for Booking.com

See Most Recent

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