Booking.com

  www.workingatbooking.com
  www.workingatbooking.com
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13 people found this helpful  

Some good people, bad management

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Acquisition Account Manager
Former Employee - Acquisition Account Manager

I worked at Booking.com full-time for more than a year

Pros

The company culture can be a positive aspect if you are young and single. Company paid happy hours and company outings. Health benefits are pretty good and well priced. Good people. Get to travel, can be good when you're not forced to do it at least 50% of the time.

Cons

Underpaid compared to their competition.
Inexperienced management...company is growing quickly and management has no idea how to handle it. Most managers dont actually have management experience.
So called "promotions" are not merit based. Get friendly with management and tell them they are great and you'll get a "promotion" where they'll cut your pay and give you more work.
Constantly changing bonus structure with astronomical goals.
False promises on bonuses...you might get it and then lose it.
Bonuses are very small compared to competiton.
No company cards for travel expenses. Pay out of pocket and then wait got reimbursed.
HR is there for show, nothing ever gets handled the way it should.
No growth potential at this point. If you started 5 or 6 years ago you could move up but not now.
17 year old international company with an unorganized startup feel to it.
CEO said it best, "if you are here to make money the you are at the wrong place."

Advice to ManagementAdvice

Give your employees an incentive to work hard rather than constantly look for another job. Drop the European mentality in the US market. Employees would rather get paid more than get a couple of free beers once a month.

Doesn't Recommend
Positive Outlook
Disapproves of CEO

226 Other Employee Reviews for Booking.com (View Most Recent)

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  1. 7 people found this helpful  

    Great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Executive  in  Wyoming, MI
    Current Employee - Customer Service Executive in Wyoming, MI

    I have been working at Booking.com full-time for more than a year

    Pros

    Great way to gain customer service skills and how to deal with different types of complaints, great starting pay and pay raises per year, year end bonuses are awesome, trips to Amsterdam are sometimes available, high bonus tier; the harder you work the more you earn. Overtime is also often needed to help when numbers are really high.

    Cons

    Dealing with heavy complaint loads and lots of angry phone calls, favoritism by upper management, hard to advance to another position or supervisor position, consistency with procedures and balancing customer satisfaction methods. Often one person will train you a certain way, but you can still be marked down by a quality agent for doing something wrong, when you were trained a specific way. It's not very consistent. I also find a 30 minute lunch break is just not enough when working a 10 hour shift. I've also seen the last few rounds of interviews for various positions such as supervisor. Often people with terrible quality and productivity are promoted, because they are extremely social with the upper management. Those of us who are very good at their job and beg our teamleads for advice on being promoted are often given a few words of advice, but no real follow through. Interviews also vary; my first interview was all behavior questions in which I was, to be honest, not prepared for. After countless hours of studying and mock interview preparation, they asked all time management questions, and denied me, stating my answers were great, I just needed to "be more detailed." Promotions feel like a joke, and you pretty much have to be a social butterfly who kisses up to management to be considered, and have to overstep your comfort zone by emailing other departments to see if they need help with anything just to get your name out there. There is a fine line between initiative and desperation here.

    Advice to ManagementAdvice

    Ditch favoritism when considering people for a promotion and really look at their productivity rather than how well they do at an interview. How you conduct yourself in an interview is very important, but leading a team and helping to increase their productivity is also equally as important. I would also like to see more of a complaints team in the different offices. Agents work on everything from changing dates on a booking, to someone who was overcharged by a hotel, to a huge overbooking crisis. It is often too draining on agents and yet we still keep going.

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 13 people found this helpful  

    Horrible Place to Work At

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager  in  Chicago, IL
    Former Employee - Account Manager in Chicago, IL

    I worked at Booking.com full-time for more than a year

    Pros

    Great Location (downtown in the loop)
    Convenient Hours (9-5)
    Paid days off that most companies don't offer (Martin Luther King Day, Presidents Day)
    Some of the people are very nice
    Decent health insurance

    Cons

    The compensation here is terrible and the pay is very low. They set the bonus goal so high, that hardly anyone in the company achieves it. Management encourages you to ask questions, but when you do, they yell at you and tell you to figure it out on your own. They can't even explain to you how the bonus structure works. They spend ridiculous amount of money on lavish, fancy parties to keep their clients happy. Most of the clients are angry because customer service provides them with such poor service. The workers around you are constantly chatting about their personal life and things you should not bring into work, which makes it very difficult for you to concentrate on your work. Brown nosing and kissing up here will get you much further than actually being good at your job. If this is your type of company, you would be a good fit. Otherwise, there are much better companies out there that will appreciate your hard work and effort. This office also has a very high turnover rate, which should tell you all you need to know.

    Advice to ManagementAdvice

    Stop being micro-managers
    Offer employees a corporate credit card, so they are not having to dish out hundreds of their own dollars when traveling, and then waiting weeks to get reimbursed
    Be more professional when communicating what you would like done
    Explain bonus structure

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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