Booking.com

  www.workingatbooking.com
  www.workingatbooking.com
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9 people found this helpful  

Management consists of liars, bullies, and the unqualified

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Credit Controller  in  Grand Rapids, MI
Current Employee - Credit Controller in Grand Rapids, MI

I have been working at Booking.com full-time for more than a year

Pros

You will meet many good decent people, none in management. Nice trips and holiday party. Hours are fine. Pay is not in the top percentile, but it is more than minimum wage. Management will make plenty of promises. They will never mean them and certainly won't follow through. Will look good on your resume which will come in handy when you realize you're wasting your time there and finally look for a job with decent company.

Cons

Just about everything. Team leads have no desire to actually work. They have no accountability for not doing the basic requirements of the position. They are allowed to take 3xs the amount of earned PTO, come and go as they please, then write up the hard working people for being a few minutes late. The rest of the time is split between meeting with each other, getting as many company paid lunches as possible, and making everyone else's life hell. This includes making up policies depending on mood and outright lies about policies. They will also stand in the middle of the department bashing each other, thier teams, and the company. Bullying is common practice and HR is either too stupid or lazy to help. The zero tolerance policy on retaliation is just a bunch of words on paper. The area managers refuse to help, probably because it would mean working. The newest regional manager has proven to be a liar in everything that was ever said. Workload is overwhelming and don't you dare ask for help. I doubt any of them even understand how to actually do the job. If you want to move up, forget it. They lie and claim that the focus is development, but in actuality it's made to be your responsibility. Oh! You're also not allowed to try to develop yourself. That will end with a write-up for asking questions of a member of management that is not your direct supervisor. Changes and decisions are never shared. They wait for you to accidentally find out then berate you for not knowing.Bonus structure is also a big secret. You have no idea where you stand or if you're even meeting targets. For the love of God, if you're thinking about taking a job there, don't!

Advice to ManagementAdvice

Finally do somethingabout the management that you have in place. Does the Booking.com formula mean anything to you?? The employees can't continue to hold these idiots up. We are struggling to make the targets and we can't get any help. The management team is holding us back. I just don't get how you can care so little about the people working so hard to produce the amazing results you see month after month. Step in. Get rid of the HR management and start over. Get rid of the dead weight on the department management team. Why pay them to do nothing? If they can't do the requirements of the job and can't bother to show up, why keep them around? It's liability to have management that doesn't care for the company's best interest and tells everyone your personal information.

Doesn't Recommend
Negative Outlook
Disapproves of CEO

224 Other Employee Reviews for Booking.com (View Most Recent)

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  1. 8 people found this helpful  

    False Hope

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Booking.com full-time for more than a year

    Pros

    You get to meet some truly nice people.

    Cons

    False promises of advancing. Managers promote who they go drinking with, rather than those who perform. Extremely catty environment. Pay isn't good compared with market average. Competitors of Booking pay 30-40% more for same job. HQ and senior management is severely out of touch with what goes on in most offices.

    Advice to ManagementAdvice

    Stop acting like you're in high school, and be professional. If you tell someone they are in line for a promotion, act on it.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 5 people found this helpful  

    Good Stepping Stone

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care  in  Orlando, FL
    Current Employee - Customer Care in Orlando, FL

    I have been working at Booking.com full-time for more than a year

    Pros

    Various shifts available. Easy Job for the most part. Produce and you will be rewarded. Don't and you won't. Technological tools are available to you. Get to meet friendly folks from all over the world as the company in international. Yearly party in Amsterdam is a nice year end bash.

    Cons

    Can be stressful during peak times or when company is going through organizational changes. Base pay could be higher. More recognition would be nice as well.

    Advice to ManagementAdvice

    Keep listening to your down line. They are responsible for your bonuses !

    Recommends
    Neutral Outlook
    Approves of CEO
There are newer employer reviews for Booking.com

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