There are newer employer reviews for Booking.com
There are newer employer reviews for Booking.com

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Helpful (5)

A casual business culture with good benefits and opportunities for advancement.

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Service Executive in Grand Rapids, MI
Current Employee - Customer Service Executive in Grand Rapids, MI
Recommends
Positive Outlook
No opinion of CEO

I have been working at Booking.com full-time (More than a year)

Pros

Hires from within, opportunities for travel, friendly and supportive management, even low level employees have a voice, calls are not scripted.

Cons

Repetitive work, imperfect system for measuring performance, inter-department communication is lacking.

Advice to Management

Hourly wages could be increased across the board, considering how much the success of the company is based on customer service. Better wages equal better worker retention (saves on training), employee satisfaction (better performance), and more opportunities for employees to travel and use Booking.com ($$$).

Other Employee Reviews for Booking.com

  1. Helpful (4)

    Good Job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The company provides a great deal of area for growth to their employees. They need a minimum level of experience to better yourself in this company.

    Cons

    Compared to most companies in the call center industry the wage isn't that great. However they provide a great set of benefits to go with it.


  2. Helpful (6)

    company needs work

    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY

    I worked at Booking.com full-time (More than a year)

    Pros

    good location, young environment. good for someone who is now starting off in there career besides that do not see any real growth opportunities.

    Cons

    to many gossiping at work. management is a joke. not a place to stay long term. turnaround is high.


There are newer employer reviews for Booking.com
There are newer employer reviews for Booking.com

See Most Recent

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