Booking.com

  www.workingatbooking.com
  www.workingatbooking.com
There are newer employer reviews for Booking.com

12 people found this helpful  

Sales Coordinator

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Anonymous Employee
Former Employee - Anonymous Employee

I worked at Booking.com full-time (more than 3 years)

Pros

The company encourages employees to lead projects and all employees are expected to roll up their sleeves to get the job done. it used to have a fun family-type atmosphere.

Cons

Depending on the office, leading projects and upward mobility is based on likability not on performance. Management runs a popularity show. It is very disorganized and too much time is spent on meetings and tracking short term progress. Workers are highly undervalued and payed below market standards.

Advice to ManagementAdvice

Management lacks people skills and tact. Managers have little to no managerial experience. They micromanage and expend more time targeting employees weaknesses instead of cultivating strengths.

Advice: Execute a 6-month management trial period for new managers. During the trial they must attend rigorous leadership trainings. At the end of the trial conduct an anonymous employee feedback survey. Based on the survey determine if they are ready to lead.

Doesn't Recommend
Negative Outlook
Approves of CEO

237 Other Employee Reviews for Booking.com (View Most Recent)

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  1. 3 people found this helpful  

    A casual business culture with good benefits and opportunities for advancement.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Executive in Grand Rapids, MI
    Current Employee - Customer Service Executive in Grand Rapids, MI

    I have been working at Booking.com full-time (more than an year)

    Pros

    Hires from within, opportunities for travel, friendly and supportive management, even low level employees have a voice, calls are not scripted.

    Cons

    Repetitive work, imperfect system for measuring performance, inter-department communication is lacking.

    Advice to ManagementAdvice

    Hourly wages could be increased across the board, considering how much the success of the company is based on customer service. Better wages equal better worker retention (saves on training), employee satisfaction (better performance), and more opportunities for employees to travel and use Booking.com ($$$).

    Recommends
    Positive Outlook
    No opinion of CEO
  2. 4 people found this helpful  

    Good Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Booking.com

    Pros

    The company provides a great deal of area for growth to their employees. They need a minimum level of experience to better yourself in this company.

    Cons

    Compared to most companies in the call center industry the wage isn't that great. However they provide a great set of benefits to go with it.

    Recommends
    Positive Outlook
    Approves of CEO
There are newer employer reviews for Booking.com

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