Pros

love of books, great customers, can move up management chain quickly if reasonably competent

Cons

too much emphasis on discount card program instead of actually selling books, not enough salary dollars allotted to store to staff adequately, pay competitive salaries or complete assigned tasks, zero budget allowance for training new employees, outdated computer systems, unreal expectations and micromanagement by home office, atmosphere of expendability of all employees regardless of experience or past performance, one-way communication stream from home office to store level management

Advice to Senior Management

there is too much to even touch the surface here