Pros

i get to be around tons of books

Cons

management never encouraging - constantly berating employees as a tactic to increase their sales performance
the air conditioning is broken (creating a 85 to 90 degree inside working atmosphere with no moving air) and has been for months on end and neither the store nor corporate is willing to fix it regardless of numerous employee and most importantly, customer complaints

Advice to Senior Management

care about your employees - they are the ones who keep the customers coming back - berating them doesn't encourage anything but bitterness and discord