Borders

  www.bordersgroupinc.com
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Once a strong company; run into ground by MBA culture

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Human Resources Manager
Former Employee - Human Resources Manager

Pros

For many years, the company culture was reasonably progressive and fair-minded, if somewhat lax. There was room for advancement within, procedures weren't overly rigid, and the depth of our product inventory was a distinct competitive advantage. Had these advantages been managed properly, Borders would likely be the dominant player in this admittedly highly-competitive retail segment.

Cons

The book-centric, service-centric, innovative tendencies of the company gave way to careerism, regimentation, a devotion to spin over reality, management fads, and a variety of other ills as the company expanded and management became dominated by MBAs. By the end, the company had evolved into a self-destructive parody of its former self, run by people who knew and cared little about their product, their clientele, or their employees. A scary cautionary tale of what can go wrong in a corporate culture.

Advice to ManagementAdvice

Even enlightened and capable management would have had a difficult time succeeding in this business. The revolving-door management of this company was consistently and dramatically not up to the task. Advice to them: too late now; the company is dead. Tens of thousands of jobs were lost on their watch. However much they may blame impersonal forces -- internet competition, the recession, etc,etc -- much of the responsibility lies squarely upon them and the board of directors who put them in place. In the future, please, unlearn virtually everything you think you've learned about business. Whatever your impulses dictate: chances are, the opposite is a better course. Above all, remember: spin does not equal reality.

Doesn't Recommend
Disapproves of CEO

Other reviews for Borders

  1.  

    It's where I was meant to be.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Merchandising Supervisor
    Former Employee - Merchandising Supervisor

    Pros

    A great place to work, retail yet intelligent retail. 90% of my coworkers had a B.A. if not a Masters degree.

    Cons

    As company began it's downward spiral...not enough payroll hours for tasks to be completed.

    Advice to ManagementAdvice

    Stick with books!!

    Recommends
    No opinion of CEO
  2.  

    very rewarding and positive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - General Manager
    Current Employee - General Manager

    Pros

    the staff has been great and the atmosphere has been pleasant. The customers have been nice to be around and i have been happy there.

    Cons

    the pay is less than some other retail jobs and the direction of the company went downhill as time went on.

    Advice to ManagementAdvice

    Upper management should have changed more quickly and adapted to the new environment concerning digital media and e-readers. they should have advertised more.

    Recommends
    Approves of CEO
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