123 Employee Reviews (View Most Recent)

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Surprisingly still relevant

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Anonymous Employee  in  Pittsburgh, PA
Former Employee - Anonymous Employee in Pittsburgh, PA

I worked at Boston Market full-time for more than a year

Pros

- Some of the groups are internally very loyal, even sometimes a bit cliquish.
- Good discount for rotisserie chicken lovers
- A mission that is easy to dedicate oneself to - ironic that the mission statement is vague and ridiculous.
- Simple format increases ability for business to expand

Cons

- The politics in middle management are brutal. Though typical for this industry, it isn't anything to be proud about.
- Though necessary for this business, cost cutting keeps opportunity and growth in check
The culture has changed in the last couple years and a great deal of the charm has been lost.

Advice to ManagementAdvice

Do more than sit on your ass and expand into the premium markets that have been back burnered since forever.

Recommends
Neutral Outlook
Disapproves of CEO

Other Reviews for Boston Market

  1.  

    A fast paced environment which caused high stress due to management.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Boston Market part-time

    Pros

    Boston Market is a great place to work if you enjoy customer service and working at a high paced and at times doing nothing. It was good because there would be waves of customers and then all of the sudden there would be no one.

    Cons

    Most of the time there was nothing to do and either there were too many people working at one time or not enough.

    Advice to ManagementAdvice

    Needs more structure and reliability with the managers. More training in customer service and prioritizing would be helpful.

  2.  

    High stress fueled by pointless policies

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Rochester, NY
    Current Employee - Anonymous Employee in Rochester, NY

    I have been working at Boston Market part-time for less than a year

    Pros

    Good employees to work with.

    Cons

    Always passing some new rule or changing something that doesn't need to be changed. For example, they've recently removed the garbage cans from the dining room, so employees have to quickly clear the tables of all plates, even during high volume. Management won't listen to suggestions, yet they'll turn around and yell at employees over the very thing that the employee tried to tell them about in the first place.The priorities of this company are very misguided.

    Advice to ManagementAdvice

    Pay attention to the people who work in your stores, pay attention to your competition, take notice of what your customers actually want instead of trying to push the same "new" promotion on them for months on end.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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