There are newer employer reviews for Boston Market

 

Positive Energy

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Assistant General Manager  in  Eagan, MN
Former Employee - Assistant General Manager in Eagan, MN

I worked at Boston Market full-time for more than a year

Pros

Loved working for this company. I was a AGM for almost 2-years and transferred to Oregon. Once in Oregon the company (Franchise) went out of business. Very sad. The Crews I worked with were always positive and upbeat. Loved the food and customers.

Cons

As a Manager, I would have liked to see more incentives or some bonuses given to the employees for all the hard work they do. Without my Crew, I would not have been as successful as I was.

Advice to ManagementAdvice

At the time, Boston Market was in flux. Too many new items they were trying out. Makes for a difficult time for the Stores to keep up. Find a medium in expansion and grow at a slower pace. Make Boston Market great again.

Recommends
Neutral Outlook
No opinion of CEO

129 Other Employee Reviews for Boston Market (View Most Recent)

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  1.  

    Former Catering Driver's View

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Catering Driver  in  Philadelphia, PA
    Former Employee - Catering Driver in Philadelphia, PA

    I worked at Boston Market part-time for less than a year

    Pros

    Boston Market seems to be a pretty laid back company culture. No big push to make you be perfectly perky and positive every day. That being said things in the store can get hectic depending on your location - you'll run out of chicken or possibly other items and customers will get mad and leave you bad reviews when your store does its best. People are worried about doing all the work they need to keep up with and spills on the kitchen floor will get left there. I would try to clean it up and my manager told me not to bother on more than one occasion. Having enough food on hand is job one in a busy store and no one cares too much about anything else.

    Working as a catering driver, one of two in our store, I'd work 2 hours a day and make 20 dollars each delivery, max 3 or 4 a day. Pretty good money for two hours a day. When I was leaving Congress was changing the rules for what doctors could charge as an expense, or what drug reps could buy them - not sure how that turned out, but it was going to kill our business as many of the orders were at doctors offices/hospitals.

    To do the job of a catering driver, just look at what's on the catering order, get all that food from whomever is preparing it when its ready and put it in a big cardboard tray or hotbag to carry. Get all your drinks (can be very heavy), napkins, salt & pepper, tablecloth, etc, etc. It is your job not to forget anything on the list. Call the client and confirm. Leave plenty of time to get there. Carry or wheel (on a dolly) everything out to your car. When you get there carry or wheel everything up to whatever floor. Set up the tablecloth and food to specs. Ask for the card of other doctors/businesses in the same building for the manager to call, pass out catering menus as you do. Get back to the store, maybe clean up hotbags for 5 minutes, ask if you can leave. Maybe get some half price food on your way out. Pretty easy.

    Cons

    Big orders can break your back. Seriously.

    CANNOT screw up an order, people don't have time for you to drive all the way back to the store.

    Overworked cooks can have short tempers. Understandable.

    Not enough hours to pay a lot (can be good if you don't want that many.)

    Sometimes cooks are slow to deliver your food (or are overwhelmed) and you have to make up the time on the road.

    Advice to ManagementAdvice

    Keep making a great product for a great price. Upgrade your logo in the near future and do an ad campaign - your image can't afford to go stale unless you're crushing the competition.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    A job for kids.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Hourly Shift Manager  in  Novi, MI
    Current Employee - Hourly Shift Manager in Novi, MI

    I have been working at Boston Market part-time for more than 3 years

    Pros

    Touching people's hearts. Satisfaction of a job well done. You generally have plenty of opportunities for advancement. It's up to you to make of it what you can.

    Cons

    The pay is not really anything to stay for. They are always hiring but don't seem to appreciate their staff and give them incentives to stay. ONly ones that get incentives like bonuses are the GM's and assistant GM. Who never shares it with their staff who helped them to get it. No raises and because its non union opportunities to move up higher than an hourly shift manager are almost impossible.

    Advice to ManagementAdvice

    To corporate guys. You need more incentives to make employees stay. We've had the WORST year for loss of staff due to the treatment of them. Raises are necessary for the growth of a company though you see it as a loss. Let us as employees have more say in where we think the company should go. Also I HATE the idea that we can't have more flexibility in the menu due to cost cutting techniques. it's like a slap in the face to the guests that we serve when we take their favorite items off the menu.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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