There are newer employer reviews for Bright Horizons Family Solutions

Helpful (3)

A place for unlimited opportunities!

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Director
Former Employee - Director

I worked at Bright Horizons Family Solutions full-time (more than 10 years)

Recommends
Neutral Outlook
Approves of CEO
Recommends
Neutral Outlook
Approves of CEO

Pros

If you are motivated, focused, hard worker and wants to learn a lot, this company offers endless opportunities in their Backup programs. It is very challenging to work with different group of children and families on a daily basis, but the rewards are priceless. You will be honed to be a multi-tasker, flexible and strong leader in the field. There are enormous possibility for advancement in Backup because you get to expose yourself to all of the center roles and work in all the classroom, from infants through school age program.

It is not for everyone, but someone who wants to grow, learn and be really good at what they do, combine with passion in teaching and leadership, this is a great a place!

Cons

There's lot of ongoing changes within the program that I worked at, but that is part of the program so one has to be open to working during school holidays as the center gets very busy when school is out.

Advice to Management

Some leadership can be more grounded and compassionate, interactive and supportive, after all, this the field of childcare, so caring is the main word that needs to be highlighted. Showing more genuine appreciation and connecting with the center staff (regardless of roles), can help the company keep the best and amazing teachers from leaving the company.

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  1. Helpful (2)

    Preschool teacher

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Bright Horizons Family Solutions full-time (more than 3 years)

    Positive Outlook
    Positive Outlook

    Pros

    cute, intelligent, happy, and engaged children

    thoughtful, caring, involved, diverse, well-educated parents

    weekends off

    no nights

    consistent start-stop work times

    respectful, professional site leadership/management

    inclusive, diverse and multicultural workplace/client enrollment

    corporation philosophy and HEART principles are ethical,logical, consistent and realistic

    proprietary WORLD curriculum guidelines are developmentally sound and well-founded

    creativity, spontaneity and flexibility in developing and differentiating curriculum are encouraged and supported by center staff

    corporation is forward-thinking and growth oriented

    Cons

    facilities upkeep/aesthetics slow to be realized

    sick, vacation benefits acquired in small increments (calculated per minute/hour)

    substitute staff variable

    payment for lead teacher is rendered on hourly basis

    overtime is strongly discouraged

    school day planning time is frequently nonexistent

    initiatives from upper management lack appropriate allocation of time/resources for teachers

    technology, such as "Employee express website," and "Brightweb Employee Portal" are frequently
    inaccessible and center management does not have time to deal with issues

    front desk support can be skimpy, resulting in rushed/changed/shortened lunch breaks

    tuition remission for employees is not enough to cover even one three credit course per year at public, community college

    time to maintain Bright Horizons branding in classroom (in the form of basket labels, documentation board captions, deliberate toy rotation and organized storage of materials) is often unavailable and as a result room visually does not fully conform to corporation setup policy

  2. Helpful (3)

    Great until...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Schaumburg, IL
    Former Employee - Anonymous Employee in Schaumburg, IL

    I worked at Bright Horizons Family Solutions full-time (more than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Worked at Bright Horizons for over 10 years and it was great in the beginning, all the "pros" have disappeared.

    Cons

    There's much expected of you and if you do it too well the management feels threatened (parent praises are turned around to the benefit of management, never to teachers who give their all). Parent comments are hidden away if they're good. Comments that can help you grow are thrown at you but no solutions are given. If you stay to long (i.e make too much $) Directors, Regional Managers and above work to get you out so they can hire someone for less. It's all about the bottom line now not the children, families or clients.

    Advice to Management

    Get in touch with your employees, clients and families. There are so many levels of management and issues are just passed back down. Sorry to fill you in that your Regional Managers and Division Heads just report what they want you to hear, but I'm sure deep down you already know this but continue to turn a blind eye. Look at some centers turnover - 50% of long term staff (5 years plus) gone in a year??? If you are getting exiting interviews? Check one or two... I know at my old center none were offered. Same with parent questionaires, we had a large number of parents leave in a month and not one was contacted or given any option to give feedback or reason for leaving. If you are getting them they are being done by center and middle management. Also please check into what diversity actually means, you seem to have one clearcut (wrong) definition.

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