There are newer employer reviews for Bright House Networks

2 people found this helpful  

Tier 3 Technical Support

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Technical Support Representative in Indianapolis, IN
Former Employee - Technical Support Representative in Indianapolis, IN

I worked at Bright House Networks full-time (less than an year)

Pros

Great atmosphere and great equipment. Some improvement in innovation and trying new techniques.

Cons

Some micro-management issues and poor choices in promotion to management. Unnecessary and sometimes obstructive techniques in personnel production evaluation.

Advice to ManagementAdvice

Stimulate innovation not stifle it and get a handle on employee dissatisfaction to improve churn rate.

Recommends
Neutral Outlook
Approves of CEO

153 Other Employee Reviews for Bright House Networks (View Most Recent)

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  1. 1 person found this helpful  

    managment doesn't care about employees or customers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Supervisor in Saint Petersburg, FL
    Former Employee - Customer Care Supervisor in Saint Petersburg, FL

    I worked at Bright House Networks full-time (more than 5 years)

    Pros

    good medical benefits, nothing else to say that is positive

    Cons

    management doesn't care about it's employees, especially from the Senior Supervisor position and above

    Advice to ManagementAdvice

    dump all of your current management and hire people who care about both the company and it's employees

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  2. 3 people found this helpful  

    Great Company but Management Used "That a Boy" System

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - ABS/CSS1 in Saint Petersburg, FL
    Former Employee - ABS/CSS1 in Saint Petersburg, FL

    I worked at Bright House Networks

    Pros

    Ability to move up in company, decent benefits dental/medical/VSP 401k including free cable/internet, good communication from immediate Team Supervisor of what is needed for improvement, Team Supervisor also acknowledges when a job is well done.

    Cons

    Upper management is a tight knit, fowl mouthed, constantly smoking, pack. The more they like you personally the further you will move in the company. They welcome "ass kissers" and people whom to delegate to. Have been in same position for 20yrs and has not been trained in current cable/internet/telephony technologies. Very negative bunch that ruins a great company.

    Advice to ManagementAdvice

    Replace upper management with new, positive, and ethical people. The actions of management casts a dark cloud over menial employees who notice "insider" promotion system.

    Disapproves of CEO
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