There are newer employer reviews for Bright House Networks

Strong Company with excellent benefits

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Service Technician III in Saint Petersburg, FL
Former Employee - Service Technician III in Saint Petersburg, FL

I worked at Bright House Networks full-time (more than 5 years)

Pros

Good starting pay and encouraging management. Positive work environment. Amazing benefits including 401k, pension, healthcare, vision, dental, and heavily discounted cable service. One of the few places you can move up with hard work. Drug Free environment.

Cons

Poor hours for new employees; second shift basically mandatory. Poor communication between management and employees; has improved over last few years, but needs development

Advice to ManagementAdvice

Be open with employees and discuss changes that affect them before they are implemented.

Recommends
Positive Outlook
Approves of CEO
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  1. 2 people found this helpful

    Great Company that has lost its way

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Orlando, FL
    Former Employee - Anonymous Employee in Orlando, FL

    I worked at Bright House Networks full-time (more than 8 years)

    Pros

    Great benefits, Great people to work with

    Cons

    No career advancement if you arent a extreme superstar or brown nose. Upper management doesnt listen to the voices of middle management. Too much focus on what management thinks the customer wants and not enough focus on what the customer's need. No real concern about keeping employees happy.

    Advice to ManagementAdvice

    Please listen to the voices of your frontline staff before bright house is no more. Time Warner is always connected and will absorb the company if its in their best interest.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  2. Okay experience.....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Direct Sales Representative in Bakersfield, CA
    Former Employee - Direct Sales Representative in Bakersfield, CA

    I worked at Bright House Networks full-time (more than 3 years)

    Pros

    Was paid well (somewhat) as the top salesman. Free cable and benefits.

    Cons

    No recognition for top performers, commission chargebacks for reasons not in our control, low base pay, low pay in comparison to other cable companies, commission structure changes constantly (lower) Also, be prepared to be overlooked for promotions especially if you are qualified completely, only to be passed over by external candidates. Why the heck would the company encourage internal employees to apply for other positions, when they hire outside most of the time?

    Advice to ManagementAdvice

    How about you recognize your top sales people? Some appreciation would be nice, as this position (direct sales) is probably the hardest position to fill, as it is hard to find someone who can consistently put numbers on the board, and handle rejection, and willing to walk outside under the elements (summer 100 degree weather?) Also, if employees catch wind of what other companies are paying for the same work, then say bye to your best salesmen. Chargebacks are a joke, why would we do the work, sell a customer in the heat, and get paid commission, only to have it taken away fully because the customer didnt pay their bill? our fault? not exactly. This company is a joke.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
There are newer employer reviews for Bright House Networks

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