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A wonderful warm sales experiance

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Seasinal Sales Partner  in  Tucson, AZ
Current Employee - Seasinal Sales Partner in Tucson, AZ

I have been working at Brighton Collectibles part-time for less than a year

Pros

I really enjoyed the one on one with the customers. I love that you are encouraged to make them feel at home with free cookies and water offered to each guest. It's like going to a purse or jewelry party at someones home. Their holiday incentive program is wonderful as the store makes it's sales the partners share in the winnings with $$ certificates for Brighton products. A really fun place to work.

Cons

Communication between staff and store manager is lacking as people are not scheduled to their availability causing shifts to have to be filled by others. And schedules are posted a week or less before shifts start making it difficult for the staff to plan their lives.

Advice to ManagementAdvice

At store level need better planning of business needs, staffing etc at least 2 weeks to a month a head as a courtesy to the employees. Last minute schedules are frustrating for a staff that wants to work but can't when conflicts occur.

Recommends
Positive Outlook

Other Reviews for Brighton Collectibles

  1. 6 people found this helpful  

    Micromanaging, unreasonable expectation by Corporate management creating a high stress retail environment for employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Management
    Current Employee - Management

    I have been working at Brighton Collectibles full-time

    Pros

    Progressive thinking in business customer service, true dedication to their product, company and design team. Think outside the box company. Brilliant marketing strategists and certainly a company that does not miss a beat.

    Cons

    Brighton presents this image of being humanitarians and do gooders donating to multiple charities, but in fact it is a brilliant marketing strategy. They overload their managers and sales partners with so much work and stress. Corporate micromanages everything. For a company that acts like they care about people and causes, they don't take care of their own employees and treat the retail division like the low rung on the totem pole. They deliver their unreasonable expectations with bubbly manipulation to try to motivate their people without actually giving anything, and in fact taking away more and more perks. It is like a cult in some respects. Brighton has a great business concept that values their customers (this may be true) , and employees (questionable). This is the story that hooks you and inspires you. Once inside, not so sure, more more more is their motto and it is never enough. Be a machine and pledge your life to Brighton.

    Advice to ManagementAdvice

    Loyalty and motivation comes more easily when one feels appreciated, trusted, valued and rewarded. When actions from corporate and management actually mirror the jargon. Expectations are essential to a successful Company, even high expectations, but not unreasonable ones that turn humans into robots that can't keep up with the work load. Add the condescending arrogance from the top tier of corporate management and it is pretty unpleasant.

    Doesn't Recommend
    Neutral Outlook
  2.  

    Loved the customers, not the manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Seasonal Sales Partner  in  Stanford, CA
    Current Employee - Seasonal Sales Partner in Stanford, CA

    I have been working at Brighton Collectibles part-time for less than a year

    Pros

    Lots of funto work in retail and most customers were delightful. Most co-workers helpful, but also competitive driven by need to fill quotas which remain high despite economic downturn.

    Cons

    Store management is short on training and temper

    Advice to ManagementAdvice

    Successful stores may not be successful places to work for staff. Managers need communication and actual management training. Workers should not have to "deal" with the personality deficits of managers.

    Doesn't Recommend
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