British Airways
3.4 of 5 93 reviews
www.british-airways.com London, United Kingdom

93 Employee Reviews (View Most Recent)

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My coworkers were great but the job is relatively tough

Holidays Sales Agent (Former Employee)
Jacksonville, FL

ProsAll the benefits were excellent, including my coworkers

ConsManagement seemed to forget how hard it really is on the phones.

Advice to Senior Managementstart training assistant team leaders. also spend at least three days a month on the phones to refresh yourselves with procedures and heartaches the workers are experiencing.

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
           
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    1 person found this helpful  

    Flytele dba British Airways Don't do it

    Reservation Agent (Former Employee)
    Jacksonville, FL

    I worked at British Airways full-time for more than 3 years


    Pros: If you are lucky enough to survive the travel can… Cons: One of the worst managed call centers I have worked in. They care nothing for the employees which is a shame because… Advice to Senior Management: There is nothing that I can say that will change the culture you have created… More
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

    1 person found this helpful  

    It was typical call center experience...people who are wanting to be part of the "in crowd" get promoted.

    Customer Service (Former Employee)
    Jacksonville, FL

    I worked at British Airways full-time for more than 3 years


    Pros: Benefits including travel and the chance to interact with people… Cons: Understaffed and no room for the personal touch with their employees. Was disappointed on how I… Advice to Senior Management: Get to know your employees on a "human" level and… No, I would not recommend this company to a friend More
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