There are newer employer reviews for British Airways
There are newer employer reviews for British Airways

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My coworkers were great but the job is relatively tough

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Holidays Sales Agent in Jacksonville, FL
Former Employee - Holidays Sales Agent in Jacksonville, FL

I worked at British Airways full-time (More than 5 years)

Recommends
Negative Outlook
No opinion of CEO
Recommends
Negative Outlook
No opinion of CEO

Pros

All the benefits were excellent, including my coworkers

Cons

Management seemed to forget how hard it really is on the phones.

Advice to Management

start training assistant team leaders. also spend at least three days a month on the phones to refresh yourselves with procedures and heartaches the workers are experiencing.

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  1. Helpful (2)

    Flytele dba British Airways Don't do it

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Reservation Agent in Jacksonville, FL
    Former Employee - Reservation Agent in Jacksonville, FL

    I worked at British Airways full-time (More than 3 years)

    Pros

    If you are lucky enough to survive the travel can be great.

    Cons

    One of the worst managed call centers I have worked in. They care nothing for the employees which is a shame because they hire really smart and sweet people then they run them into the ground. If you have really tough skin you can survive.

    Advice to Management

    There is nothing that I can say that will change the culture you have created and maintained. Try to treat ryour people better it is the least that they deserve!


  2. Helpful (1)

    It was typical call center experience...people who are wanting to be part of the "in crowd" get promoted.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service in Jacksonville, FL
    Former Employee - Customer Service in Jacksonville, FL

    I worked at British Airways full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Benefits including travel and the chance to interact with people all over the world.

    Cons

    Understaffed and no room for the personal touch with their employees. Was disappointed on how I was let go and finally understood why all the other employees complained so much about the company.

    Advice to Management

    Get to know your employees on a "human" level and not just another number.


There are newer employer reviews for British Airways
There are newer employer reviews for British Airways

See Most Recent

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