Broadview Networks

  www.broadviewnet.com
  www.broadviewnet.com
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1 person found this helpful  

Broadview is a pleasant to work for, but Upper Management's expectations are unrealistic in most of their markets.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Account Executive in Syracuse, NY
Former Employee - Account Executive in Syracuse, NY

I worked at Broadview Networks

Pros

The training and the benefits are great.
Management is hands on and halpful.

Cons

The company wide quota system expects reps in small markets to hit the same numbers as NYC or Philadelphia. Very unlikely.

Advice to ManagementAdvice

Weight the commissions more evenly with the markets the reps are selling in. I worked NYC, and I worked in Syracuse. Glaring diiference in the size, number of prospects, type of business. I think this issue is known behind the scenes, but would have to be presented carefully.

Doesn't Recommend
No opinion of CEO

71 Other Employee Reviews for Broadview Networks (View Most Recent)

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  1. 3 people found this helpful  

    What's going on?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY

    I worked at Broadview Networks

    Pros

    There is a willingness by the company to embrace new technology and shift focus. Co-workers can be generous with knowledge sharing.

    Cons

    People are constantly being fired but they pick people off one by one now so it is under the radar. People who have been here for a long time feel they have bullseyes on their backs because of their salaries. This isn't to say that Broadview won't offshore an entire department's jobs again like they have in the past.
    There used to be interdepartmental cooperation to acheive a common goal of excellent customer service at low rates but that has changed to an environment that is adversarial in some instances.
    The goal now is the same as with other companies - make your numbers and it doesn't really matter how you do it.
    People don't help each other like they used to. Sometimes it is a matter of survival. The people who are left have additional workloads and don't have the time anymore to stop and help.
    Broadview claims to be employee focused because they know how to listen. Unfortunately senior management does not actually listen to lower management or non-management workers. Broadview may embrace cutting edge technology but their heirarchical management style is an antique they are unwilling to let go of. There is no work and personal life balance regardless of the written policies; all managers are expected to devote their life to Broadview. People on vacation are expected to check their emails and generally be available if needed 24/7. Managers receive no compensation for overtime.
    Office politics are in full force and they are horrendous but it seems they are relished by upper management. One just has to hope they haven't inadvertently offended a favored one.
    I'll get off the soapbox now.

    Advice to ManagementAdvice

    Attempt to value all of your employees including those at ground level and make them feel valued. Find a way to allow all employees to speak to you or others without fear of repercussion and then find a way to actually listen to them.
    Right now you have insulated yourselves and know only what the corporate politics of your senior management will allow you to be told. You are doing the company and yourselves a disservice if you continue to manage in this way. You are small enough to change and I hope you do.

    Doesn't Recommend
  2.  

    push for numbers...never install right...never fix problems

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Manager in New York, NY
    Former Employee - Manager in New York, NY

    I worked at Broadview Networks

    Pros

    Commission was decent, a few good people

    Cons

    management was bad...real bad. no experience in people skills. change was never supported or thought out. Corp VP changed his mind like most people change underware. A lot of bad choices

    Advice to ManagementAdvice

    have management take people skill training. Stop managing sales folks by fear. you lost alot of good people because of this

    Doesn't Recommend
    Disapproves of CEO
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