C.H. Robinson Worldwide – “Chicago central; good for a few, terrible for most”

Pros

Fun atmosphere, Very similar to a college frat house. Fast paced environment, never bored. Made a lot of new friends, good resume builder, opportunity to make a lot of money.

Cons

NO opportunity for advancement at all, only able to make more money. Very little guidance, supposedly a great sales training program, but only if you are one of the favorites. If you are one of the "chosen ones" accounts are handed out to you regularly and you receive an incredible amount of support. However, if you are one of the other 98% you are left with no guidance on your own and told to try and make it work. The Chicago Central office is completely different from every other office, so don't take this as indicative of all of CH Robinson, just Chicago Central.

Advice to Senior Management

Quit hiring new people and focus on the people you currently have. There are a ton of people there that are simply holding you back. Not everyone should be thrown into a sales role right away and expected to make 75 calls per day to carriers or 50-100 calls per month to random customers. Carrier reps are simply dialing the phone to get their call numbers up and customer reps are either faking calls to customers, or dialing the same customer routed company 6 times a month tarnishing robinsons name and wasting the reps time. Allow your reps to focus on the quality of their calls instead of the quantity and you will see better results.