C3/CustomerContactChannels

  www.c3connect.com
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35 Employee Reviews (View Most Recent)

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  • Culture & Values
  • Work/Life Balance
  • Senior Management
  • Comp & Benefits
  • Career Opportunities
  • No Opinion of CEO

 

Could Be Better / Could Be A LOT Worse

Anonymous Employee (Current Employee) Tucson, AZ

ProsAs call centers go, this is one of the few I've seen that takes "promote from within" seriously. Half the people (or more!) off the phones started on the phones. Center atmosphere tends to be fun, colorful, and upbeat more often than not.

ConsWages are on the low end of the call center scale. KPIs tend to be unrealistic due to the need to "do better" than the clients' requirements. Some OMs are more interested in numbers and less in the agents and "middle management".

Advice to Senior ManagementFocus more on the agents and less on the numbers.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Only hire you for annual enrollment.

    Customer Service Representative (Former Employee) Salt Lake City, UT

    I worked at C3/CustomerContactChannels full-time for more than a year


    Pros: The people are great , The training process was… Cons: Lots of hours and management does't care. Once enrollment is over people… Advice to Senior Management: Care more about the workers. Once enrollment was over we knw we were laid off. Not much to work for.… No, I would not recommend this company to a friend More
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Definitely not as presented in the Salt Lake Tribune newspaper. Turn over is huge.

    Anonymous Employee (Current Employee) Salt Lake City, UT

    I have been working at C3/CustomerContactChannels full-time


    Pros: Co-workers are great. That is the only perk. Cons: They are vague on details of the job and the so called benefits. Training is disorganized and fails to meet your needs for the… Advice to Senior Management: Appear to be greedy. The lowly workers making the call center report numbers look good for you… No, I would not recommend this company to a friend More
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