There are newer employer reviews for C3/CustomerContactChannels

 

Could Be Better / Could Be A LOT Worse

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Anonymous Employee in Tucson, AZ
Current Employee - Anonymous Employee in Tucson, AZ

I have been working at C3/CustomerContactChannels full-time (more than an year)

Pros

As call centers go, this is one of the few I've seen that takes "promote from within" seriously. Half the people (or more!) off the phones started on the phones. Center atmosphere tends to be fun, colorful, and upbeat more often than not.

Cons

Wages are on the low end of the call center scale. KPIs tend to be unrealistic due to the need to "do better" than the clients' requirements. Some OMs are more interested in numbers and less in the agents and "middle management".

Advice to ManagementAdvice

Focus more on the agents and less on the numbers.

Recommends
Positive Outlook
No opinion of CEO

43 Other Employee Reviews for C3/CustomerContactChannels (View Most Recent)

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  1.  

    Only hire you for annual enrollment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Salt Lake City, UT
    Former Employee - Customer Service Representative in Salt Lake City, UT

    I worked at C3/CustomerContactChannels full-time (more than an year)

    Pros

    The people are great , The training process was fun, but that was it.

    Cons

    Lots of hours and management does't care. Once enrollment is over people were dropping like flies.No moving up, but always told you had a chance.

    Advice to ManagementAdvice

    Care more about the workers. Once enrollment was over we knw we were laid off. Not much to work for. Oh if you got !00 in Q $ A you got an ice cream. I'm not 5 years old..

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Definitely not as presented in the Salt Lake Tribune newspaper. Turn over is huge.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Salt Lake City, UT
    Current Employee - Anonymous Employee in Salt Lake City, UT

    I have been working at C3/CustomerContactChannels full-time

    Pros

    Co-workers are great. That is the only perk.

    Cons

    They are vague on details of the job and the so called benefits. Training is disorganized and fails to meet your needs for the job. Your co-workers all help each other so we can do the job as there is no consistency. Forget moving up, there is favoritism so you have to play the game.
    It is only a job, not a career.

    Advice to ManagementAdvice

    Appear to be greedy. The lowly workers making the call center report numbers look good for you and bringing you more business are not seeing that you care.
    Wages for the various projects are too low.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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