There are newer employer reviews for C3/CustomerContactChannels

 

Could Be Better / Could Be A LOT Worse

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Anonymous Employee  in  Tucson, AZ
Current Employee - Anonymous Employee in Tucson, AZ

I have been working at C3/CustomerContactChannels full-time for more than a year

Pros

As call centers go, this is one of the few I've seen that takes "promote from within" seriously. Half the people (or more!) off the phones started on the phones. Center atmosphere tends to be fun, colorful, and upbeat more often than not.

Cons

Wages are on the low end of the call center scale. KPIs tend to be unrealistic due to the need to "do better" than the clients' requirements. Some OMs are more interested in numbers and less in the agents and "middle management".

Advice to ManagementAdvice

Focus more on the agents and less on the numbers.

Recommends
Positive Outlook
No opinion of CEO

39 Other Employee Reviews for C3/CustomerContactChannels (View Most Recent)

Sort: Rating Date
  1.  

    C3- Not a bad place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at C3/CustomerContactChannels full-time

    Pros

    They train you thoroughly before you go out on your own as well as have staff available to help you at any time once your training is completed.

    Cons

    They are open six days a week, some holidays. Based on your ranking you may or may not get the shift you prefer.

    Recommends
  2.  

    Only hire you for annual enrollment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Salt Lake City, UT
    Former Employee - Customer Service Representative in Salt Lake City, UT

    I worked at C3/CustomerContactChannels full-time for more than a year

    Pros

    The people are great , The training process was fun, but that was it.

    Cons

    Lots of hours and management does't care. Once enrollment is over people were dropping like flies.No moving up, but always told you had a chance.

    Advice to ManagementAdvice

    Care more about the workers. Once enrollment was over we knw we were laid off. Not much to work for. Oh if you got !00 in Q $ A you got an ice cream. I'm not 5 years old..

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
There are newer employer reviews for C3/CustomerContactChannels

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