There are newer employer reviews for CAA South Central Ontario

1 person found this helpful

Good benefits, poor work life balance

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Customer Services Representative in Thornhill, ON (Canada)
Current Employee - Customer Services Representative in Thornhill, ON (Canada)

I have been working at CAA South Central Ontario

Pros

Decent attempt at associate engagement.
Education reimbursement and bonuses.
Detailed training and skill development.
Profit sharing annually and commissons paid bi weekly.

Cons

Poor work life balance.
Schedules released last minute.
High stress atmosphere.
Low performance standards.
Reactive and not innovative.
Underqualified senior mgmt.

Advice to ManagementAdvice

Make an attempt to be proactive rather than just reactive. Innovation is the key to success. Hire qualified candidates with a proven track record. Less talking more action.

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  1. 1 person found this helpful

    An organization that permitted innovative ideas however lacks the strength in senior mgt to take some necessary risks.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Thornhill, ON (Canada)
    Current Employee - Anonymous Employee in Thornhill, ON (Canada)

    I have been working at CAA South Central Ontario

    Pros

    Fun, fast paced, challenging, not dull, tenured staff, decent benefits, great brand, good brand marketing team to keep the brand top of mind in market, customer loyalty, decent partners, fair compensation for staff

    Cons

    IT department has too much going on with too few resources for the demands of the business
    Inflexible marketing department very set in old ways of doing business
    Unwilling to take risks and try new things that will continue their market dominance
    While attempts are made to make you feel valued as an employee at the end of the day you are just a number

  2. 2 people found this helpful

    CAA - Average at best.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - IT Analyst in Thornhill, ON (Canada)
    Current Employee - IT Analyst in Thornhill, ON (Canada)

    I have been working at CAA South Central Ontario

    Pros

    CAA is absolutely average at everything: salary, respect, work balance, benefits, management, etc.

    Cons

    It's bland, and not much career path. Training can be somewhat limited. Very pro management, and a clear divide in the ranks.

    Advice to ManagementAdvice

    Pay attention to your employees. Management writes correspondence & says friendly things to employees, but they don't mean it. Careful - just because they say open door policy, and we want your opinions, doesn't mean really.

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