CDW

  www.cdw.com
  www.cdw.com
There are newer employer reviews for CDW

 

Great company

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Quality Assurance Analyst in Chicago, IL
Former Employee - Quality Assurance Analyst in Chicago, IL

I worked at CDW as a contractor (less than an year)

Pros

Good management
Vendor sponsored food and giveaways

Cons

poor communication between teams but with so many teams it a toss about who you end up with

Recommends
Neutral Outlook
No opinion of CEO

684 Other Employee Reviews for CDW (View Most Recent)

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  1. 2 people found this helpful  

    Get 18-24 months experience then get out.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager in Chicago, IL
    Former Employee - Account Manager in Chicago, IL

    I worked at CDW full-time (more than 5 years)

    Pros

    I worked with about 3,000 22-28 year olds in downtown Chicago with an endless supply of vendors to take you to happy hour. It’s basically an extension of college. I’d be lying if I didn’t admit that it was fun. Unfortunately, that is really where the benefits end. The sales training was mediocre, but the technology training was very well done. Get 18-24 months experience then get out.

    Cons

    The two biggest issues here are compensation and poor middle management. For HiEd, K-12, Healthcare, S+L, and MedLar you are based at $25,000k. This doesn’t change depending on seniority or performance. Commission is 10% of GP unless you have about $40k in profit for the month. At that point your base drops out and you get 16-21% depending on the total GP. To put this in perspective here are some numbers of a typical AM who has been there for 2-4 years; You sell $250,000 in a month at 8% GP netting $20,000 profit for the company and in $2,000 in commissions for you. If you do that every month you will earn $24,000 in commission and $25,000 in base for $49,000/year. You aren’t poor by any means, but it is far below industry averages and around 30% of what they claim during the interview. To top it off, if you fall behind 80% attainment of goal they don’t pay commission. They try to hide this from new hires so if you are just starting ask about it. Goals are often set a few days before the end of the month so this can be a surprise $2-3k hit. If it happens once or twice during busy season then you may quickly end up at $40,000 for the year instead of $50,000.

        Management is made up primarily of people hired from 1998-2005. In 2006 the company nearly doubled its sales staff so anyone with experience who wanted to be a manager got the job. This resulted in a lot of under qualified and under motivated individuals in management. To compound the issues, a lot of the people they started with are now on their teams. This results in a favoritism that is toxic. As people leave the company, their good accounts are given to the Managers friends, who then send their worst to the mid-level account managers, who take their worst and send them to the new employees. This is a huge issue in government sales since new entities are rarely created meaning that hand downs are the only way to get new accounts.

    Advice to ManagementAdvice

    I don’t know if there is much management can do. They got bitten by the private equity beast and it is slowly killing them. The cutting of compensation won’t stop until CDW has been back public for a few years. Invest in your employees if you can. Gut the ineffective managers and hire from within. There is still talent in the AM ranks.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Office SCHLEP

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Voorhees, NJ
    Former Employee - Anonymous Employee in Voorhees, NJ

    I worked at CDW (more than 5 years)

    Pros

    tons of networking opportunities, ok benefits. Lots of freebies given out to those in sales (if you are good at it). Including trips, food, and $$$. Learned a lot about Microsoft office, and gained a lot of knowledge in excel. Was able to be involved in community services and the company gives you 1 community service day per year. Remote offices are more or less on their own, which is nice since there is no one leaning over your shoulder every day.

    Cons

    if you are not in sales, you are no one. As much as you give, you will never get unless you are in sales. There is a ton of turnover in support, and most of the people hired as your manager know less than you. There is no structure within support, as there are so many different offices that each person does different things. .
    With this company its all about who you know. That is how you get places. They hire management that have no business being in their position. It became a joke as to who was going to be the manager next. For as much work that you put out, you get very little ($$$) in return if you are not in sales. Raises are a joke. Pennies being disbursed between 50+people. Even those that didnt do their job got them. You cant question your raise either. You get what you get and that is that.

    Advice to ManagementAdvice

    pay more and value those that matter, instead of focusing of those that dont.

    Doesn't Recommend
    Approves of CEO
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