CIBC

  www.cibc.com
  www.cibc.com
There are newer employer reviews for CIBC

3 people found this helpful  

Terrible

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Financial Services Representative in North York, ON (Canada)
Former Employee - Financial Services Representative in North York, ON (Canada)

I worked at CIBC full-time (more than an year)

Pros

If you are new to financial services, you will learn a ton of information regarding day-to-day banking, unsecured lending, secured lending, fixed-term investments, etc. Being someone who had very controlled finances throughout post-secondary, I was very unfamiliar with a lot of banking products so the information I absorbed was immense and beneficial both to my role and to myself.

The pay is also pretty good (starts at 39k with the ability to make a few thousand extra by the end of the year). Do not mistake it though, you are worked for every dollar you earn so don't think your work value has increased through this increase in pay.

Cons

The work environment is simply terrible. The managers are tyrannical and constantly micromanage employees. Positive reinforcement and constructive criticism is dismal at best, even when you are attaining your targets. The management will look for any excuse possible to maximize your output and cut into your wallet. This includes reprimanding your quarterly bonus due to a couple of lates no more than 5-10 minutes each. If you enjoy working for an organization that resembles the SS, look no further.

The call centre is constantly understaffed and poorly scheduled which means period of having one or two minutes in between calls to periods in which there are up to 70 calls waiting for your queue.

The management was overtly incompetent. The majority were not qualified for managerial roles (I doubt some even had a high school diploma let alone any sort of formal managerial education) and those that were, were often overlooked due to office politics. Affirmative action is rampant in CIBC's North York call centre, and I do not mean this in a good way. What it means is that a lot of people are hired unfortunately based on the colour of their skin rather than the content of their character and their qualifications for the role which ends up with CIBC becoming a victim of incompetent management. One manager at the North York call centre is even brave enough to show up to work daily with slurred speech and bloodshot eyes. I was subject to some forms of racial and ethnic discrimination in the work environment but due to the fact that I am a male of European origin, any sort of complaint against this was mocked by the management and human resources.

Advice to ManagementAdvice

Quit your jobs. You are ruining the company and you are a large part of the reason why CIBC is the weakest of the large five Canadian banks. Learn to treat your employees as people and not as machines on an assembly line. It is bad enough being chained to your desk for 8 hours a day, a little human treatment would go a long way in improving employee performance and satisfaction.

Doesn't Recommend
Negative Outlook
Disapproves of CEO

564 Other Employee Reviews for CIBC (View Most Recent)

Sort: Rating Date
  1.  

    Working here was great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Systems Analyst in Toronto, ON (Canada)
    Current Employee - Business Systems Analyst in Toronto, ON (Canada)

    I have been working at CIBC as an intern (less than an year)

    Pros

    Community is a big part of the culture of this company, they like to give back to the community and their employees.

    Cons

    Some people just want to get to the top, it's like everyone is out to get everyone else, just trying to move up to the next position. A lot of employees just seem to look out for themselves and only themselves.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Good part time job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Toronto, ON (Canada)
    Current Employee - Customer Service Representative in Toronto, ON (Canada)

    I have been working at CIBC part-time (more than 3 years)

    Pros

    Ability to move up quickly.

    Cons

    Systems are out of date, not put in best positions to succeed, almost always under staffed

    Advice to ManagementAdvice

    Show more appreciation to employees

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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