CIGNA – “Favoritism abounds”

Pros

Cigna has a very diverse work environment, and will work to provide time off for it's employees when they require it. Management and co-workers have at least the appearance of respectfulness

Cons

Will not factor experience or seniority when determining position placement. Have tendancy to promise one thing and deliver another. Require strict metrics that penalize the amount of time shared with the customer but then advise the customer is first. (Yeah I know makes no sense) Failure to recognize their employees for excellent performance citing "business needs". Refuse to spend money to correct technical issues.

Advice to Senior Management

Fix the interactive response unit, that our customers have complained about for 6+ years. Reward your customer service associates, instead of replacing them with new inexperienced ones. Reward your experienced and tenured representatives that provide quality customer satisfaction daily. Provide advancement opportunities for people that are experts in their field, instead of hiring outside from inexperienced graduates.