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5 people found this helpful  

Don't put your life in the hands of this business

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Anonymous Employee
Former Employee - Anonymous Employee

I worked at CNL Software full-time for more than a year

Pros

Former reputation of business with large corporate customers looks good on your cv, even if you had little part of it, aided by the Sales and Marketing.

Cons

Sales and Marketing should be renamed to "Smoke and Mirrors" as we're told everything is going great when simple checks outside the business show otherwise. No wonder we're told who we can talk to and who we can not.

Really bad blame culture, there are few friends here and back patting this week can easily become backstabbing the next as most people are simply looking out for themselves. This is not good for the business. If blame can't be passed internally then blame is aimed at those that have left - in some cases years ago. Failing that blaming the customer is always good in the hope that they will stop being a "difficult" customer and leave after paying upfront.

There is no innocent until proven guilty in this business and unfounded accusations are often made with no investigation or few apologies afterwards.

Lack of quality as many developers don't test and the same bugs keep reappearing. Some are all talk and state why they shouldn't be doing a feature, or that its too hard to do. You're paid well over the going rate so if you can't do it then go and do something you can - work in McDonalds where you're not endangering someone's life.

Management have been badly appointed from internal and external inexperienced sources with no leadership skills and often poor technical skills. Combined with no training this is doomed to fail. Several potentially good appointments have been overlooked or made too late to stop staff leaving.

With so many bad management appointments, widespread lack of professionalism and talent, and public domain checks I fear this business is way less than worthless.

Advice to ManagementAdvice

Grow up. Seriously.

You're in a serious market place protecting lives - so act like you care and start with your staff. Lack of training, high salary expectations and poor attitude has left many that will struggle to get new employment when they have to.

This is the security business not the protection business so stop running the family Firm, with your "adopted family" Management, with fear and mistrust. It's only Knaphill not London's East End in the 1960's.

Understand that when staff leave quoting "personal reasons" its because you don't listen and being blanked for the last days rather than bullied just makes leaving more comfortable.

Doesn't Recommend
Negative Outlook
Disapproves of CEO

17 Other Employee Reviews for CNL Software (View Most Recent)

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  1. 5 people found this helpful  

    It could have been a great place to work.....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Knaphill, England (UK)
    Former Employee - Anonymous Employee in Knaphill, England (UK)

    I worked at CNL Software full-time for more than 3 years

    Pros

    Great customers, exceptional staff (some of them). If you live within 10 minutes of the offices in Knaphill it is an excellent commute. The diversity of customers provides an excellent environment in which to learn about integrated security solutions across key vertical markets. If you have experienced life in a boarding school, the military or other such establishment, then the daily doctrine will be a breeze for you.

    Cons

    Ridicule and confrontation are daily occurrences in the office; regardless of whether you are a senior manager; manager; long serving member of staff or newbie. I have certainly not come across the sort of behaviour deemed acceptable by the family owners of this business, in any other IT related company that I have worked for.

    There is no such thing as a work - life balance at CNL, when you sign on the dotted line, you are giving your soul to the family cause. For instance, if during impromptu Q & A sessions, which can occur randomly on a daily basis without notice, you do not regurgitate answers to all questions posed to the satisfaction of the owners, be prepared for a verbal lashing. For at CNL, it is always some elses fault, and the fault always lies with the staff and not the family members!

    They say you can judge a book by its cover. In the case of CNL, you only need turn the first page to see what is real vs. prophesied.

    Advice to ManagementAdvice

    Accept that you have weaknesses and are not infallible, and stop looking for the pot of gold at the end of the rainbow. It doesn't exist! The most important asset you have are your people, when three experienced members of staff leave in the space of a couple of weeks of each other, you need to accept the reasons why and change.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 4 people found this helpful  

    A bad life experience - learnt a lot

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Knaphill, England (UK)
    Former Employee - Anonymous Employee in Knaphill, England (UK)

    I worked at CNL Software full-time for more than 3 years

    Pros

    The product concept was very exciting.

    Some lovely people to get to know.

    Your forced to learn very quickly, a great place to develop people skills

    Small office generally means you can find the people your looking for, unless your looking for management.

    Cons

    Extremely demotivating environment and management team.

    The company needs a lot of work, there were no solid processes, the company spends its whole time fighting fires which makes for a very stressful environment.

    The company hasn't got the strong foundation it needs to be the great company it was once capable of being. I've seen too many strong capable people come into that company and get crushed under the enormity of problems solving they are faces with without the tools the fix any of it. There are too many barriers in the current management for any manager to come in and make a difference, too many ego's.

    100% staff turn over in 3 years

    Advice to ManagementAdvice

    Stop trying to expand your company and instead work on getting your product stable. Look after your exciting customers instead of trying to acquire new ones.

    Look after your staff, at the end of the day they are the ones that keep you in business. Stop blaming your staff for your short comings and instead look at the management. Remove the blind and see that only a small handful of people left because of family and other reasons and see that the majority left because they were fighting a losing battle for which they received no appreciation or acknowledgement.

    Don't make favourites, you treated some members of staff above and beyond what I've known any other employer to do and by doing so you alienated them from their team and the rest of your staff, which resulted in their resignation also.

    You should not complain to your staff about the things you don't like, you are management, if there is a problem, deal with it professionally.

    Hire a cleaner! your staff are not cleaners and do not need the extra stress of being told off like school children then they make a mess.

    Let your staff go home early on a Friday once in a while.
    Being late isn't the end of the world, don't make a big deal of it.

    Keith - Don't email your entire staff when your in a tizzy about something, it demotivates everyone!

    Do not use the CCTV cameras to watch your staff, its wrong and demotivating - we know you did this!

    MOST IMPORTANTLY - Take your bad reviews seriously, its hard not to get defensive but it could give you the opportunity to look at your company and how you can improve it, if you can set aside your ego's and admit that some of this might actually be your fault I believe that CNL might still have a chance but it will take a lot of time, money and back peddling.

    There are a large number of us that have very deep scares left by CNL, we put in our blood sweat and tears for that company and now that we've left we're treated like spiteful children which is really sad.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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