CPL Resources – “CPL don't pay very well at all”

Pros

if you don't have any IT qualifiactions and you want to gain experience in technical support. also, the people are generally quite nice and laid back (depending what desk you're working on). its a nice job to have if ur taking a year out in between college or whatever.

Cons

the pay is terrible and its not unionised, as employee empowerment is a threat to their business.. they are an outsourcing company so they primarily rely on taking a percentage of what their client company pays to their staff.. if unions got involved that would be a serious problem because they would probably loose their outsourcing contracts as they would have less control over staff

Advice to Senior Management

pay staff more, give better training, be more honest and transparent with staff