CSAA Insurance Group

  www.aaa4insurance.com
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399 Employee Reviews (View Most Recent)

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  • Work/Life Balance
  • Senior Management
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  • Disapproves of CEO

3 people found this helpful  

No place for advancement.

Insurance Generalist (Former Employee) Glendale, AZ

ProsGreat benefits
This started of as a good place to work, but was happy when I left.

ConsBad management
Inconsistency
Under educated leadership (knows nothing about the industry)
Belitlement
Dinosaur

An extreme push for cross sell is promoted, while the product needs work. Lousy compensation for those in servicing, why sales gets their bonuses for you handing them their sales. Constant changing compensation plans, as so they have to pay as little as possible. The demand of working harder and harder, but know gets pay increases for ever, while most supervisors have know clue what is going on. As long as you pretend and dont actually have to take calls, you sem fine. Lots of favoritism as it comes to advancement.

One more thing: We are working adults, but yet it seemed like a daycare center with all the visuals used for sales contest. Turkeys running to a christmas tree, one turkey per tean, cars, owls , all kinds of stupid cartoon. Frogs hopping to the sales goal, very sad. And the supervisors were enthausiatic about browsing in worktime on google mages to find the coolest picture for the month.

Advice to Senior ManagementThis 2012 (or 2011 when I left), why do you think there is no competition, there is!! Get your act together.

No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    2 people found this helpful  

    Good benefits, too much micro management

    Customer Service Advisor (Former Employee) Santa Clara, CA

    I worked at CSAA Insurance Group

    Pros: Good benefits, 6 day work week, good coworkers, … Cons: lower pay scale, no cost of living increases, Closed profitable division. brought in bean counters… Advice to Senior Management: Merge with one of the other 52 AAA companies across… Yes, I would recommend this company to a friend More

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Great culture

    ERSA II/Dispatcher (Current Employee) Peoria, AZ

    I have been working at CSAA Insurance Group

    Pros: Very customer oriented. Truly cares about serving customer and… Cons: it's a j.o.b. Working in a call center isn't… Yes, I would recommend this company to a friend More

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